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Creams Café - Gelato Restaurant Franchise

The UK’s leading gelato brand is offering entrepreneurs the chance to join their growing, unbeatable brand.



Creams Café is the nation’s no.1 dessert brand, with already approx. 100 restaurants across the UK. We manufacture our own gelato using the best ingredients with product innovation that enables us to be first to market.

We’ve built our brand through our franchisees’ entrepreneurial drive and operational expertise. Their hard work got us to a place where we’re now ready to move into the next stage of expanding our franchise. In short, we’ve designed our network to support and assist you in running your business. You’ll be in charge of your Creams Café restaurant, allowing you to focus on providing the distinctive customer experience at the heart of our dessert experience.



Our efforts towards quality and innovation have garnered several awards, including:

  • 'Best Brand Partner' at the Menu Innovation and Development Awards 2022 (Midas)
  • 'Best Innovation' at the Best Business Awards 2021
  • 'Best Family Restaurant' at the Deliveroo Restaurant Awards 2021
  • One of the top ten most loved eating-out UK brands in 2019, 2020 and 2021 by Savanta Research



Creams provides franchisees with end-to-end support, which includes:

  • Location finding
  • Turnkey shop fitting
  • Store opening support
  • Training for you and your restaurant team
  • Ongoing local support

As the franchisor, Creams actively markets the brand, sources high-quality, authentic ingredients, manufactures the gelato in Britain and provides an innovative, unique menu. We also invest in our tech & supply chain infrastructure to be first to market, demonstrating Corporate Social Responsibility (CSR) and positively impacting the local community. Creams empowers entrepreneurs by creating a strong franchise network with a uniform strategic and long-term vision.


Embodying fun, color, and deliciousness, Creams offers the ultimate wow-factor experience! Our unmissable selection of mouth-watering, freshly made desserts is at the center of it all - everything from waffles, crêpes and sundaes to cakes, gelatos, sorbets and vegan desserts.

We incorporate striking visual interiors, from our mesmerizing gelato counter in every restaurant to the iconic Creams Café logo positioned at the center of the open-plan kitchens. Suspended from the ceiling and upon the walls, customers can expect neon signage, BMX bikes and colorful skateboards to complete our distinctive look.

We also make our signature Creams gelato with ingredients sourced from Italy. Hand-crafted and made at our factory in London as part of our dedicated supply chain for all core products, this helps bring the finest quality to our desserts.


Our franchise partners range from multi-franchise investors wanting to add a profitable restaurant to their portfolio to first-time franchise partners with a desire to build their own multi-site portfolio. The Creams brand thrives thanks to a consistent reputation of fantastic customer service and delicious desserts, which means the people we partner with must share in our vision: To provide the world’s number one dessert experience. Our training and support are among the best the hospitality sector has to offer:

  • A turnkey solution for designing, building and opening each Creams Café location
  • Product innovation team so you set the dessert trend rather than follow it
  • Creams Academy Training Excellence Centre brings the essential training for you and your team, plus bespoke training for ongoing needs
  • A comprehensive eLearning platform
  • Launch training and support from the Creams Learning & Development Team for your team to deliver excellent customer service and brand standards
  • Marketing support team, including seasonal promotions to drive customer purchases, plus a dedicated business manager throughout your time as a franchise partner