Passion, a love of sweet treats and an eye for customer service are essential to the day to day running of the Creams British Luxury flagship store in Leeds.
New franchise owners are not usually familiar with employment law, but it's essential to act within the legal framework when hiring and dealing with employees.
The lowdown on sub-sandwich franchise Quiznos, which began in the US and now thrives in the UK, with help from London-based master franchisee Jack Rai.
For the first part of our series focusing on sub-sandwich franchise Quiznos, FranchiseSales.com spoke to Quzinos boss Arjan about his day-to-day role and how a summer job turned into business ownership.