Walfinch Franchisee Helps Free Hospital Beds

Choose your country

Or view all businesses for sale

arrow_back Back to Franchise Profile

15 April 2024

Walfinch Franchisee Helps Free Hospital Beds

The demand for complex care is rising, and Walfinch care providers such as Leena Bector, franchisee Managing Director of the Walfinch home care service in Windsor and Maidenhead, are stepping up to meet the need.

Leena says: “Locally there is a rise in demand for more complex care, such as stoma care, percutaneous endoscopic gastrostomy (PEG) feeds, suction, and care for people with learning disabilities or multiple disabilities. Work like this is not only fulfilling, but it helps free up hospital beds.”

Research by the Homecare Association indicates that people discharged from hospital now require more complex care than before the pandemic, with 56% of home care providers acknowledging an increase the commissioning of more complex tasks by the NHS.

The demand extends beyond hospital discharges. Leena explains: “We've assisted families caring for individuals with disabilities and permanent conditions such as paralysis, often spanning several years. Our caregivers find it gratifying to offer support, and become integral to their lives,” says Leena.

Typically complex care is commissioned by the NHS through its Continuing Health Care (CHC) service, rather than by local councils.

Training the care team

Finding care providers to deliver complex care can be challenging, but Leena says: “All 25 members of our care giving team are trained to deliver complex care, allowing us to consider every request.”
Initial training is conducted through online care training portal Grey Matter, covering the theory and practice of complex care. This is complemented by one-to-one online training from White's Training, where specialist tutors provide instruction, and in-house hands-on training by a nurse at Walfinch's office.
Leena acknowledges the expense involved, but says that this approach has earned Walfinch Windsor and Maidenhead a good reputation for delivering these services.

Helping Walfinch win valuable longer-term clients
Providing complex care not only secures additional, high-quality business for Walfinch but also benefits the wider community. People with complex care needs often require assistance for longer than those requiring standard care, and complex care packages usually command higher rates.
Leena says: “Choosing to offer complex care brings us additional, high-quality business, because there is less competition to provide it – and our carers appreciate having extra nursing-style skills and the opportunity to build lasting relationships with clients and families.
“Sometimes we enable patients to return home after prolonged hospital stays, due to lack of suitable post-hospital scare. It's very satisfying – and the entire community benefits.”

Other News

Walfinch Proactive Home Care Pays Off for Margaret: Proactive home care from Walfinch Eastbourne is helping client Margaret improve her health and wellbeing. Margaret’s journey to better health started when Walfinch home care in Eastbourne took over...; Read More arrow_forward

Walfinch Smashes £10k Fundraising Target for Royal Osteoporosis Society: The Walfinch home care team have smashed their target of raising £10,000 for the Royal Osteoporosis Society (ROS), after clients, local office owners, supporters, and dog Mia, walked, ran and...; Read More arrow_forward

Walfinch Active Care Puts Sue Back on Her Feet: Walfinch home care clients are spreading the word about the benefits of its activity-based care. Sue, from Oxfordshire, explains: “After three weeks in hospital, I couldn't stand up. I needed help...; Read More arrow_forward

Walfinch Raises over £7,000 for Royal Osteoporosis Society: Home care provider Walfinch is well over half way to its goal of raising £10,000 in donations to the Royal Osteoporosis Society (ROS). It had raised £70,17 by 9 March, and its fundraising is not...; Read More arrow_forward

Walfinch Tailored Support Boosts Franchisees' Sales Leads by 20%: Walfinch home care franchisees have increased sales leads by 20% with support tailored to their stage of business development. “Walfinch is growing, with new franchisees joining, and growing...; Read More arrow_forward

Franchise

browseLogoBig

Contact Franchise