Home Instead achieves 5 star franchisee satisfaction for 2nd year!

Choose your country

Or view all businesses for sale

arrow_back Back to Franchise Profile

19 November 2014

Home Instead achieves 5 star franchisee satisfaction for 2nd year!

Franchise Company Home Instead Senior Care is delighted to have been awarded 5 Star Franchisee Satisfaction for the second year running, following excellent feedback from their franchisees and employees.

Home Instead Senior Care, who has over 150 offices throughout the UK providing home care services for older people, each year participates in benchmarking programme co-ordinated by Smith & Henderson. Over 75 franchise companies across the UK participate in the programme and fewer than one in five are awarded the coveted 5 Star Franchise Satisfaction accolade. Based on the confidential and honest feedback from their owners and their employees the company was considered exceptional. Five areas were measured; training & support, franchise system, culture & relationships, leadership and general satisfaction.

In 2013, Home Instead were the winners of the Smith & Henderson Best Franchise of the Year and are again delighted to be finalists in the Best Franchise of the Year - £75k investment category for the 2014 awards, which will be announced at the Smith & Henderson Awards ceremony, sponsored by RBS, on 27th November.

Martin Jones, COO of Home Instead Senior Care said, “We are delighted to have again achieved this prestigious accolade. It’s all about team work; we ensure that all our franchisees get the right guidance, support and resources to help them succeed. We thank all our owners for their tremendous feedback and for all their hard work and commitment in providing the highest standards of care to our clients.”

Ruth Brown, Franchise Development Manager added, “For prospective franchisees it can be difficult to know which are the best franchise opportunities, so these awards help to showcase those companies which are exceptional. There is no better way to understand business performance than by asking the very people who are delivering and working each day with your business model. Knowing a company has achieved 5 Star Franchisee Satisfaction gives real confidence to anyone considering buying a franchise.”

Home Instead Senior Care is a management franchise so no care experience is needed. They are looking for ambitious individuals who have a head for business, great people skills and lots of drive to succeed. There are territories available across the UK.

Other News

Four Home Instead offices rated outstanding by CQC: A number of Home Instead franchise offices have recently been delighted to receive an outstanding rating by the Care Quality Commission (CQC), a status achieved by only 3% of home care companies...; Read More arrow_forward

Home Instead builds momentum in Ireland with first Discovery Day: Home Instead’s plans to expand its franchise network across Ireland are gathering momentum, following a recent Discovery Day with prospective franchise owners. The event brought together a...; Read More arrow_forward

Home Instead Celebrates a Hatrick of Success, with Three Finalists in the Prestigious BFA HSBC UK British Franchise Awards: Home Instead is celebrating a remarkable achievement after three of its franchise owners were named finalists in the 2026 BFA HSBC UK British Franchise Awards, recognising the exceptional...; Read More arrow_forward

New book by Home Instead owner shines a light on the hidden realities faced by family carers: A home care leader has launched a new book raising awareness of the emotional and practical realities faced by family carers. Each chapter offers a practical guide by showcasing a different aspect...; Read More arrow_forward

Home Instead celebrates three finalists for top national awards: Home Instead, the No.1 home care company in the UK is proud to announce that three franchise owners have been announced as finalists in the highly prestigious 2025 BFA HSBC UK British Franchise...; Read More arrow_forward

Franchise

browseLogoBig

Contact Franchise