30 January 2014
Home Instead achieve 5 Star Franchisee Satisfaction
Not only have Home Instead Senior Care been awarded Best Franchise in the Smith & Henderson awards, but they have also achieved 5 Star Franchisee Satisfaction, which is praise indeed.
Home Instead franchisees and their caregivers recently participated in a new benchmarking programme and based on their feedback the company got the big thumbs up! Five areas were measured; training & support, business system, culture & relationships, leadership & stewardship and general satisfaction. Less than one in five franchisors that participated in the programme was awarded this special recognition.
Steven Frost, Partner, Smith & Henderson, which coordinates the programme, said, “It’s difficult for prospective franchisees to determine which are the very best franchise opportunities. 5 Star Franchisee Satisfaction will improve transparency across the industry and help outstanding franchisors like the ones we’ve objectively recognised, stand out from the crowd. It will help prospective franchisees to make better informed investment decisions.”
Ruth Brown, Head of Franchise Development and Martin Jones, COO from Home Instead Senior care picked up the award. Ruth said, “We are really delighted with this accolade, it really means a lot that our franchisees are so supportive and that we all work so well as a team. Thanks must go to all our franchisees up and down the country who are doing such fantastic work.”
Home Instead Senior Care is part of a global franchise network specialising in providing non-medical care to older people to enable them to remain living in their own homes for as long as possible.
Other News
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- 22 February 2022
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- 15 July 2021
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- 03 August 2020
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- 28 May 2020
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- 24 March 2020
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- 23 September 2019
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- 11 September 2019
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- 19 August 2019
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- 21 March 2019
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- 04 July 2018
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- 27 June 2018
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- 08 May 2018
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- 23 April 2018
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- 06 April 2018
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- 27 March 2018
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- 19 March 2018
- Proof that innovation is at our core
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- 15 March 2018
- Celebrating 25 Outstandings for our network
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- 12 March 2018
- Home Instead ranks number 83 in Top 100 Best Small Companies list
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- 08 March 2018
- Meet some of our leading ladies on International Women's Day
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- 27 February 2018
- Innovation is in our DNA
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- 14 February 2018
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- 02 February 2018
- 10 reasons why we're Elite Franchise's No 1
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- 24 January 2018
- First double Outstanding rating for Home Instead's franchisee caring Clare
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- 12 December 2017
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- 07 December 2017
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- 06 November 2017
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- 13 October 2017
- Home Instead franchisee marches to success with Resettlement Award shortlisting
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- 04 October 2017
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- 19 September 2017
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- 23 August 2017
- Super 6 - resales present perfect opportunity to step into a profitable franchise
- For people looking to step into an established, profitable franchise, one of Home Instead Senior Care’s 6 territory resales represents a perfect opportunity to make money and make a difference to...
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- 02 August 2017
- The Super 6 – is one for you?
- Home Instead Senior Care is the world’s largest and best homecare provider – enabling older people to stay in their own home for longer by providing services including companionship, home help and...
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- 14 July 2017
- Home Instead’s first franchisee in Northern Ireland off to a flying start
- Lynn Elliott is changing the face of ageing in Northern Ireland as Home Instead Senior Care’s first franchise to open its doors in the province. Proving there’s a clear demand in Northern Ireland...
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- 05 May 2017
- New franchisees have a dedicated Business Performance Manager
- As a fledgling franchisee, the first months of trading are exhilarating and exciting. But without robust support from a franchisor they could be considerably daunting and emotional days. As part of...
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- 10 April 2017
- Caring entrepreneur to inspire new generation of Scottish franchisees
- A CARING entrepreneur from Glasgow is set to share insights from his business success story to help inspire a new generation of Scottish franchisees. Suhail Rehman opened a franchise business...
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- 28 February 2017
- Golden thread of care praised in 13th Outstanding Rating for Home Instead
- Home Instead Senior Care is celebrating its 13th Outstanding rating after husband- and-wife franchisees Claire and Bill Percy became the latest members of its network to receive the highest rating...
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- 21 February 2017
- Home Instead Senior Care lands 12th ‘Outstanding’ rating
- Home Instead Senior Care has secured a twelfth ‘outstanding’ rating from the Care Quality Commission (CQC) following the inspection of its Bath and West Wiltshire franchise. The national homecare...
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- 09 February 2017
- 11th CQC Outstanding Rating for Home Instead Senior Care
- High-flying investment banker, Paul Tame, has found outstanding job satisfaction pursuing a second career as a franchisee with the UK’s largest provider of homecare for the elderly with its Epsom...
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- 31 January 2017
- Homecare franchisor contributes to launch of Jo Cox Commission on Loneliness
- As a homecare franchise whose model is underpinned by the importance of companionship, Home Instead Senior Care is proud to attend the launch of The Jo Cox Commission on Loneliness today at the...
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- 25 January 2017
- Care that’s good enough for the Queen’s Award
- As the UK’s no 1 homecare franchise, we marked a momentous day for our brand on Friday - we officially received the Queen’s Award for Enterprise in recognition of the innovation our franchise model...
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- 04 January 2017
- Global franchise expert praises Home Instead Senior Care’s culture, character and leadership
- Home Instead Senior Care welcomed international franchise thought leader Greg Nathan to keynote at its annual conference, a prestigious speaker who praised the homecare franchisor for its high...
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- 19 December 2016
- Tremendous 10th CQC outstanding for Home Instead Senior Care
- A mum-of-three inspired to open her Home Instead Senior Care territory after seeing the ‘poor face of care’ first-hand – has become its 10th franchisee to receive an outstanding rating from the...
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- 13 December 2016
- Home Instead Senior Care secures 9th ‘Outstanding’ rating
- Home Instead Senior Care has secured a ninth ‘outstanding’ rating from the Care Quality Commission (CQC) following the inspection of its Oldham and Saddleworth franchise. The national homecare...
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- 22 November 2016
- 5 Star Franchisee Satisfaction for the 4th consecutive year
- Homecare franchisor Home Instead Senior Care has received a 5 Star rating for the 4th year running in Smith & Henderson’s annual Franchisee Satisfaction survey. With over 900 franchisors in the UK...
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- 10 November 2016
- 8th CQC outstanding rating for franchisor Home Instead Senior Care
- Franchisor Home Instead Senior Care has received an 8th outstanding rating from the Care Quality Commission (CQC) – further endorsing its reputation as the UK’s no 1 homecare franchise network. The...
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- 02 November 2016
- Resettlement Awards and John Kirk final
- Franchisee is flying high with award shortlisting following Royal Air Force career Home Instead Senior Care’s Swindon & Vale of White Horse franchisee and former RAF officer has been shortlisted...
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- 12 October 2016
- Super 7th CQC outstanding rating for franchisor Home Instead Senior Care
- Home Instead Senior Care has secured a seventh outstanding rating from the Care Quality Commission (CQC) with its Cheltenham and Cotswolds franchise. The No 1 UK homecare franchise, which provides...
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- 17 August 2016
- First homecare franchisor to receive inaugural Princess Royal Training Award
- National elderly homecare franchise Home Instead Senior Care has today gained royal recognition - with the receipt of an inaugural Princess Royal Training Award. The brand new accolades from...
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- 02 August 2016
- Outstanding 6 for Home Instead with latest CQC rating
- Home Instead Senior Care has secured a sixth outstanding rating from the Care Quality Commission (CQC) following the first ever inspection of its Rugby franchise. The national homecare company...
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- 13 July 2016
- Homecare company takes flight to bring home 5th CQC Outstanding Rating
- Home Instead Senior Care is proud to be the only homecare provider to hold a fabulous 5 Outstanding Ratings from the Care Quality Commission (CQC). We’re thrilled to celebrate the latest...
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- 27 June 2016
- Ethical franchising and exemplary franchisee recruitment – double win for Home Instead at Franchisor of the Year Awards
- Home Instead Senior Care officially denotes ethical franchising and franchisee recruitment at its finest - with a double win at this year’s BFA Franchisor of the Year awards. As the UK’s No 1...
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- 04 May 2016
- A fantastic 4 CQC Outstanding Ratings for Home Instead Senior Care
- Home Instead Senior Care is proud to announce that it is the first homecare provider to receive 4 Outstanding Ratings from the Care Quality Commission (CQC). Home Instead’s Exeter and East Devon...
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- 21 April 2016
- UK’s No 1 homecare franchisor receives Queen’s Award for innovation
- The UK’s No 1 homecare franchisor Home Instead Senior Care received the Queen’s Award for Enterprise in recognition of innovation – on Her Majesty’s 90th birthday today (21st April.) The highest...
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- 13 April 2016
- It’s the culture and people that make us No 1.
- Ruth Brown, Head of Franchise Development, Home Instead Senior CareBeing the UK’s Number 1 private homecare provider and the Number 1 homecare franchise opportunity - it is expected that other care...
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- 08 March 2016
- We’re shortlisted for the prestigious BFA Franchisor of the Year Award
- Home Instead Senior Care is proud to announce its shortlisting for the British Franchise Association’s 2016 Franchisor of the Year Award - the prestigious accolade recognising the UK’s exemplar...
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- 29 February 2016
- We’ve ranked 56 on the Sunday Times 100 List
- Home Instead Senior Care’s National Office - the home of our Leadership Team and the experts who support our franchisee’s business journeys - has ranked No 56 on the Sunday Times 100 List. We’re...
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- 25 February 2016
- We’re the first homecare provider to receive 3 Outstanding Ratings from the CQC
- Home Instead Senior Care is proud to announce that we are the first homecare provider to receive 3 Outstanding Ratings from the Care Quality Commission (CQC). As the UK’s Number 1 homecare...
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- 10 February 2016
- Outstanding news for caring entrepreneur Clare
- Home Instead Senior Care Wimbledon and Kingston has become the first London homecare provider to receive an Outstanding Rating from the Care Quality Commission (CQC). As a quality homecare provider...
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- 12 January 2016
- New research shows record highs for £15bn UK franchise sector
- New research has shown the UK’s franchise sector is operating at record levels with all-time highs reported in turnover, employment and numbers of franchisee-owned businesses. Franchising...
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- 05 January 2016
- Caring entrepreneurs celebrate as employee crowned CAREGiver of the Year
- Caring entrepreneurs Paul and Sandra Edden are proud employers of Home Instead Senior Care’s newly crowned CAREGiver of the Year 2015. Paul and Sandra’s Newcastle-under-Lyme franchise is in its 6th...
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- 19 November 2015
- Home Instead imparts insights for HSBC business customers to bank
- A HOMECARE franchisor celebrating its 10th anniversary in the UK hosted a masterclass on franchising as a route to growth for North West HSBC business customers.Home Instead Senior Care shared a...
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- 06 November 2015
- Simply the best – that’s final
- Fantastic feedback from our franchisees has secured a shortlisting for our brand in the 2015 Best Franchise Awards’ £75+ investment category. We are thrilled to be finalists in these significant...
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- 02 November 2015
- High five hat-trick for homecare franchisor
- Homecare franchisor Home Instead Senior Care has received a 5 Star rating for the 3rd year running in Smith & Henderson’s annual Franchisee Satisfaction survey. With over 900 franchisors in the UK...
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- 30 October 2015
- Peterborough husband and wife franchise make final cut at BFA awards
- Home Instead Peterborough franchisees Phil and Amy Kennedy consider it a special privilege to look after people with love, care and compassion. Their commitment to the Home Instead ethos and its...
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- 08 July 2015
- Home Instead’s Customer Focus Wins Top Award
- Home Instead Senior Care, the home care franchise business set up in the UK in 2006 by husband and wife team, Trevor and Sam Brocklebank, was delighted to pick up the top award for Customer Focus...
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- 10 April 2015
- Home Instead passes milestone of 160 offices
- Home Instead Senior Care, one of the UK’s leading franchise organisations, continues to develop its network, adding 6 new offices in the first quarter of 2015. The new offices are now open...
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- 26 March 2015
- Investors in People Gold for Home Instead Cardiff
- We are proud to announce that the Cardiff franchise office of Home Instead Senior Care has this week been awarded the Investors in People Gold standard – an impressive achievement. The award sees...
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- 13 March 2015
- Home Instead named Homecare Provider of the year
- We are delighted to announce that we were named winner in the Homecare Provider category at The Independent Specialist Care Awards, held in London on Wednesday 11th March. The Awards, organised by...
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- 18 February 2015
- Bringing a business and a passion together at the National Franchise Exhibition
- Award winning at-home care franchise, Home Instead Senior Care, will be exhibiting at the National Franchise Exhibition at the NEC, Birmingham on 20 & 21 February 2015 on Stand F130. Driven by a...
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- 27 January 2015
- Home Instead is No. 1 for Home Care… Again
- Award winning at-home care franchise company Home Instead Senior Care is delighted to announce that we have, once again, been revealed as England’s top homecare provider. Our sector-leading...
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- 16 January 2015
- Home Instead Senior Care appoint in-house legal counsel to support growth
- Multi-award winning at-home care franchisor, Home Instead Senior Care UK Limited (“Home Instead”), has further strengthened its senior management team with the appointment of Natalia Lewis as its...
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- 16 January 2015
- One of first three CQC Outstanding ratings goes to Home Instead
- Award winning management franchise, Home Instead Senior Care, is the first national home care provider to receive an Outstanding judgement in the Care Quality Commission’s new rating system. Trevor...
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- 13 January 2015
- bfa membership elects Trevor Brocklebank to the new board of directors
- We are delighted to announce that Trevor Brocklebank, CEO and Co-founder of Home Instead Senior Care has been elected by the bfa membership to the board of directors and has also been appointed as...
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- 18 December 2014
- British Franchise Association Re-accreditation Confirmed for Home Instead
- Award winning franchise Company, Home Instead Senior Care is delighted to receive confirmation of re-accreditation as a Full Member of the British Franchise Association (bfa). The bfa...
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- 16 December 2014
- Double Care Award Win For Home Instead
- At-home care franchise, Home Instead Senior Care, is proud to announce a double win at the East Midlands Great British Care Awards, the glittering ceremony was held at the East Midlands Conference...
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- 09 December 2014
- Another great win for Home Instead Senior Care
- At home care franchise Home Instead Senior Care is delighted to be presented with the Continuous Improvement Award in the Smith & Henderson Best Franchise Awards 2014. This award is presented to...
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- 19 November 2014
- Home Instead achieves 5 star franchisee satisfaction for 2nd year!
- Franchise Company Home Instead Senior Care is delighted to have been awarded 5 Star Franchisee Satisfaction for the second year running, following excellent feedback from their franchisees and...
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- 29 October 2014
- Home Instead joins the dementia debate with the BBC
- The BBC has recently been highlighting issues surrounding dementia and at Home Instead we are delighted at the efforts being made to raise awareness of the disease and the impact it has on families...
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- 16 October 2014
- Home Instead is No. 1 for elderly care
- With the challenges of finding quality care for elderly loved ones recently being highlighted in the media, Home Instead Senior Care is delighted to announce that we have, once again, been revealed...
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- 13 October 2014
- Home Instead Senior Care - Going the extra mile for franchisees
- Home Instead Senior Care is an award winning management franchise with over 150 offices throughout the UK, specialising in the delivery of the highest quality non-medical care for older people, to...
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- 30 September 2014
- Home Instead reaches dementia training milestone
- At-home care franchise, Home Instead Senior Care, has reached a significant training milestone, having delivered their City & Guilds accredited caregiver dementia training to over 1,500 of the...
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- 01 August 2014
- Unquestionably the UK’s No 1 – Latest report confirms top scores for Home Instead
- Award winning at-home care franchise company Home Instead Senior Care is delighted to announce that we have, once again, been named as England’s top homecare provider. The result comes from the...
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- 30 July 2014
- Communication is the key at Home Instead
- During June, Home Instead Senior Care delivered five regional meetings for its franchise owners across the UK, with the main theme being the recruitment and retention of caregivers and staff. Home...
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- 07 July 2014
- Trevor Brocklebank is home care ambassador at Health + Care Event
- Trevor Brocklebank, CEO and co-founder of award winning franchise company Home Instead Senior Care, was the home care ambassador for this year’s Health + Care Event, held in London last week (25-26...
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- 25 June 2014
- Fantastic result for Home Instead at National Care Awards
- Home Instead Senior Care is delighted to announce that Mark Bushell from our Stockport office collected the coveted national Home Care Co-Ordinator award at the finals of this year’s prestigious...
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- 18 June 2014
- New Owners Join Home Instead
- Home Instead Senior Care is delighted to welcome three new franchise offices to the network in June 2014. The new franchisees joined us at National Office for new owner training and are all looking...
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- 12 June 2014
- Meet the Home Instead team at the British Franchise Exhibition in Manchester – Stand N240
- Home Instead Senior Care will be exhibiting at the British Franchise Exhibition at EventCity, Manchester on 20th – 21st June 2014 on Stand N240. This is a fantastic opportunity to meet the Home...
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- 06 June 2014
- Shadow Health Secretary shares vision with Home Instead
- Trevor Brocklebank and Martin Jones were delighted to welcome Shadow Health Secretary and MP for Leigh, Andy Burnham to Home Instead Senior Care’s national office in Warrington last month along...
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- 05 June 2014
- Home Instead are No. 1 for elderly care for 4th time
- Home Instead are delighted to have been named as the number one provider for quality elderly care in Laing & Buisson’s latest Care Compliance Monitor (April). This is the healthcare information...
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- 03 June 2014
- Home Instead expands its presence in the Scottish Market
- Award winning home care franchise, Home Instead Senior Care is expanding its presence in Scotland as it focuses on opening an additional 30 offices throughout the country over the next few years...
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- 03 April 2014
- Home Instead win award for Best PR Campaign
- Franchise company Home Instead Senior Care was delighted to win Best PR Campaign for their Family Dementia Workshops in the much coveted Franchise Marketing Awards. The award is judged by an...
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- 19 March 2014
- Double care award win for Franchisee and Franchisor
- Franchise company Home Instead Senior Care is proud to announce a double win at the prestigious Laing & Buisson Independent Specialist Care Awards, collecting both the Entrepreneur of the Year and...
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- 18 February 2014
- Sam & Trevor Brocklebank Entrepreneur of the Year finalists
- Sam & Trevor Brocklebank, co-founders of franchise company Home Instead Senior Care are finalists in the Entrepreneur of the Year category of the prestigious 2014 Laing & Buisson Independent...
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- 17 February 2014
- Trevor Brocklebank appears on BBC News and Radio 4’s File on 4
- CEO of franchise company Home Instead Senior Care, Trevor Brocklebank, appeared on BBC Radio 4 File on 4 programme to discuss the findings of a BBC investigation in to the low rates being paid by...
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- 10 December 2013
- Home Instead top a fantastic award winning year with Best Franchise Award
- Home Instead Senior Care, has topped an award winning year, receiving the overall accolade of Best Franchise at the Smith & Henderson, 2013 Best Franchise Awards held in Birmingham, as well as...
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- 28 November 2013
- Home Instead Senior Care Conference – Takes the Lead
- 2013 has been a fantastic year for Home Instead Senior Care, the winners of the bfa Gold Franchisor of the Year award and No 1 home care provider, taking the lead not only in franchising but in the...
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- 05 November 2013
- Home Instead to Speak at bfa Women, Working, Well Conference 2013
- Two senior women from at-home care franchise Home Instead Senior Care, Franchisor of the Year 2013, will be guest speakers at the Women, Working, Well Conference, organised by the British Franchise...
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- 17 October 2013
- Six of the best join Home Instead Senior Care
- Home Instead Senior Care, the bfa HSBC Franchisor of the Year and one of the leading providers of home care for elderly people, is delighted to welcome on board six new franchisees, taking their...
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- 19 August 2013
- Franchise Company Home Instead Senior Care is England’s top homecare provider
- Home Instead Senior Care which is a management franchise company providing care services to older people to help them to remain living in their own homes, is delighted to have been revealed as...
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- Home Instead win Gold at BFA’s Franchisor of the Year Awards
- Home Instead Senior Care, the at-home care franchise business set up in the UK in 2006 by husband and wife team, Trevor and Sam Brocklebank, have been crowned winners at the British Franchise...
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- 03 May 2013
- Home Instead Shortlisted for Prestigious Award
- Home Instead Senior Care is delighted to hear they have been shortlisted as a finalist in the 2013 bfa HSBC Franchisor of the Year Awards, supported by Express Newspapers. The awards, now in their...
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- 29 April 2013
- Wilkins Chimney Sweep Teams Up With Home Instead Senior Care To Provide Basic Training To Franchisees
- Wilkins Chimney Sweep has recently teamed up with Home Instead Senior Care, who specialise in providing at-home care for the elderly, to give their chimney sweeping franchisees a few tips on how to...
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- 22 April 2013
- Home Instead Senior Care launches series of Roadshows
- Home care franchise business, Home Instead Senior Care, has launched a series of regional Roadshows, with the first taking place in Brighton on Thursday April 25th 4.30 – 8.30pm at the Holiday Inn...
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- 16 April 2013
- Home Instead Senior Care Named Top Franchisor of the Year
- Home Instead Senior Care, the leading global provider of at home, non-medical care services for older people, has just been named the Top Franchisor of the Year by the US Franchisee Business Review...
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- 16 April 2013
- ‘Inspirational Woman’ Fiona announced as EWIF finalist
- Fiona Harrall from Home Instead Senior Care, in St. Albans, has just been announced as a finalist for EWIF’s (Encouraging Women into Franchising) Woman Franchisee of the Year Award for 2013...
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