A new Walfinch home care service is opening in Leicester, powered by Managing Director Kishan Pala's commitment to the community.

Kishan says: “I'm involved in charity Go Dharmic, which distributes free food such as pasta, Mexican dishes and Indian snacks, and drinks to anyone who wants it, from a stand in the middle of the city every month. At Christmas we offered Christmas pud!

“I love doing something for the local community – which is what attracted me to starting a business in home care. When I discovered the Walfinch home care franchise, its philosophy and values matched mine – they believe that home care should be tailored to each client to enable everyone to thrive, whatever their abilities or stage in life.”

The golden link

Kishan's family have had a jewellery business in Leicester for 40 years, which he says has given him an understanding of family needs. “Visits to the jewellery shop are part of marking family events,” he says.

“A mum comes in looking for a special gift for grandma, then comes back looking for wedding jewellery for her daughter.  Later the daughter comes back looking for presents for her children, and when the children grow up they come in looking for presents for their elders.

“You form a relationship with the family through the generations, and it's important to listen to their specific needs, rather than just selling them what suits you.  It's not just about money, but about building trust in your customers, and I will be extending that philosophy to my home care services too.”

Kishan has recruited his care manager, and is now recruiting carers.  He also has great plans for the future.

A tree for every client

“We want to plant a tree for every client, and take clients and carers along to the planting, in the countryside around Leicester, ” says Kishan. “Clients and carers will get time in nature, which is proven to be good for physical and mental health, and we can all feel good about improving the environment.”  The project will start in Spring.

Walfinch Leicester will also launch a Walfinch Thrive Club, offering activities such as exercise classes and arts and crafts sessions to its clients, their families, Walfinch carers and anyone in the community. “We want to help everyone in our area to thrive,” he says.

Looking forward to the launch of Walfinch Leicester, Kishan says: “I believe high quality care is one of the essentials of building an ethical society - and I want to be a part of that.”