This is a well-established, CQC-registered case management business based in North Yorkshire. It supports clients who have suffered brain, spinal and other severe injuries. The business has traded for 18 years and holds a CQC rating of Good. As a result, it has built a strong reputation for clinical quality. Over time, it has also formed close relationships with solicitors, trustees and financial deputies. These relationships now provide the majority of its client referrals.
The business runs from a single leasehold office. This includes an open-plan working area, private offices, a boardroom and a small kitchen. A team of 13 employed staff supports day-to-day delivery. In addition, around 20 self-employed associate therapists work alongside the core team. Case management remains the main service, and it makes up the large majority of revenue. The business has also launched an in-house therapy service, alongside a smaller care package function. The senior team is experienced and settled. Indeed, several senior staff have stayed with the business for years. This gives strong continuity through any change of ownership.
