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Incredibly, it’s estimated that around 40% of renovations end in disputes due to escalating budgets and missed deadlines.
This is largely because the renovation market is highly fragmented and disorganised. That’s why we provide customers with a single point of contact who carries the brief throughout the design, quote and build processes, reducing complexity and dramatically improving communication.
Refresh is the first national design-and-build home renovation franchise in the UK. That’s important, because being a specialist in renovation projects puts us at a unique advantage. While most builders view renovations as the ‘gap-filler’ between new-build projects, our teams specialise in renovations.
We love this work and it’s all we do.
There is no consolidated business offering a nationwide home renovation service.
Refresh Renovations was the first to deliver these benefits on a national scale, offering homeowners a consistent customer experience using proven systems and processes and taking the guesswork out of choosing a builder.
Anyone who’s ever undertaken one – or knows someone who has – knows that renovations are exciting, but also extremely stressful. Between finalising plans, managing tradespeople and finding funds, renovating a home is typically one of the most hectic scenarios in the average homeowner’s life.
The Refresh process makes home renovations less stressful. Our aim is to ensure residential homeowners get the renovation of their dreams for the best possible value.
Customers around the world trust Refresh Renovations because they know they’ll receive a consistently high level of service. Not just once, but every time they want to renovate.
Our business model is the perfect combination of commercial building practices, processes, technology and systems – all with a residential focus. It allows skilled builders and tradespeople to focus on their key strengths and saves homeowners time and money.
Our potential customer is anyone considering undertaking a home renovation. From first-time buyers to multiple homeowners, there’s no typical Refresh customer. If someone is thinking about renovating but doesn’t want the hassle or added cost of project managing the build singlehandedly, Refresh offers a solution.
There are a number of ways we deliver excellent value to our customers.
Refresh Renovation consultants ensure that homeowners don’t have to navigate the fragmented and confusing renovation industry. Consultants work with clients to discuss their ideas, budget and priorities – then, with their team, they make it happen. The homeowner doesn’t have to lift a finger.
Refresh provides a single point of contact to take homeowners through the entire renovation, while the Refresh process ensures cost-effective renovations – from design to completion.
Today, Refresh is the leading global residential renovation business. We currently have over 50 franchisees operating across New Zealand and Australia and we are expanding rapidly in the UK and USA. Refresh is the first national design-and-build renovation franchise in UK, so this is a rare opportunity to be part of bringing a proven business model to an untapped market.