The Care Quality Commission found that the franchise provides exceptional 
care to its Clients

We are proud to announce that Right at Home Solent & Southampton has been rated Outstanding by the Care Quality Commission for the second time. 

The business has retained its Outstanding rating from its first-ever inspection in 2018, following a review in December 2023.   

This is a significant achievement for the service, with only 4% of homecare providers across England receiving the highest possible grading last year.    

The Solent franchise was started by Kev Popat, a former accountant, and his wife Amy, an experienced Optometrist, in 2015. 

The pair went on to win the Franchisee of the Year and Customer Engagement Awards at the 2019 bfa Franchise Awards for their incredible business acumen and their unwavering commitment to staff, Clients and wider community. 

And last year, Amy won an Encouraging Women into Franchising Award for her achievements in promoting workplace diversity and fostering a welcome and secure working environment.

So, what makes Right at Home Solent and Southampton Outstanding?

The Franchise Owners and their team received glowing praise from the CQC for providing person-centred quality care in people’s homes, helping them maintain their independence and improve their quality of life. 

It found the business to be a passionate, values-led provider, creating a “family-feel culture” at every level of its offering. 

One employee praised the service, commenting: “They picked me up and showed me my worth and potential, they gave me a lot of praise and it is a joy to work here.”

Right at Home Solent & Southampton achieved the highest possible rating in two out of five domains – Caring and Responsive – and was rated ‘Good’ for being Safe, Well-led and Effective. 

Kev and Amy Popat said: “We are thrilled to retain our second Outstanding rating from the CQC. What we have accomplished is incredible and we could not have done it without our amazing CareGivers, who are the jewel in our crown, and our office team, who are hugely passionate about providing quality care. We are so proud to have such an incredible workforce.”

News of the Outstanding rating tops off a great year for Right at Home Solent, which recently received the 5 Star Employer Award from employee engagement platform, WorkBuzz.

And last summer, the office team raised over £1000 for Alzheimer's Society and local charity Caraway, which supports the wellbeing of older people living in Southampton.