Property claims management franchise, Aspray Limited, are the first franchisor of 2023 to be awarded the prestigious 5-star franchisee satisfaction award. 

During an anonymous survey conducted by WorkBuzz, currently trading franchisees were asked to rate the Aspray franchise in five key areas: training and support, the franchise system, culture and relationships, leadership, and general satisfaction. To achieve the 5-star recognition, a franchisor must score above the industry average in all categories. 

Aspray are proud to have achieved such amazing results, especially in the leadership category where they scored an unbelievable 16% above the industry average. 

Aspray franchisees act as loss assessors, manging property damage insurance claims on behalf of policyholders across the UK. As a franchisor, satisfaction of franchisees has an enormous impact on productivity, customer satisfaction and growth. It is a tremendous honour to receive such an award, especially when recognition comes directly from those currently active within the network. 

Quote from James Whittle, Managing Director of Aspray: 

“What a great start to the year! I am delighted with the results of the satisfaction survey. 

The feedback from our franchisees is very important to us as we are always looking to improve and grow as a franchisor. It is wonderful to know that the support we are currently offering is proving valuable to our franchisees and their business growth. 

I am proud of our network and everything we have achieved.”  

WorkBuzz are a leading, independent franchise consultancy that work with franchisors nationwide to improve network performance and growth. Inviting currently trading franchisees via email to complete an anonymous survey allows WorkBuzz to collate data from across the franchise industry. For each individual company that participates, the results offer an unbiased view of performance and an opportunity to implement methods for improvement. 

Quote from Steven Frost, CEO of WorkBuzz: 

“We are delighted to be giving Aspray a 5 Star Franchisee Satisfaction award. What makes this award so special is that it’s entirely based on confidential feedback from real franchisees and goes into detail about their franchise ownership experience. 

5 Star Franchisee Satisfaction is awarded to a franchisor that receives above average feedback on ALL five of the key areas that we measure including training & support, the franchise system and overall satisfaction. 

While there is no guarantee of success, franchisors – like Aspray – that can demonstrate strength in these areas are a great place to start for individuals looking to launch a franchise business.

About the Franchise Satisfaction Benchmark (FSB) 

The FSB is provided by WorkBuzz, a leading independent franchise consultancy. It works by inviting existing franchisees to participate in an anonymous survey which asks them 31 questions about their franchise ownership experience. Using a consistent methodology, the franchise is assigned an overall FSB score and the highest performing franchisors are recognised in the Best Franchise Awards.