Caremark (Havering) are delighted to have received this news from the Care Quality Commission (CQC), as only 4% of England’s adult care providers are rated as ‘outstanding.’

Caremark franchisees receive support through all aspects of their business, including regulatory areas, this in addition to comprehensive initial training and a tried and tested model means anyone with the relevant funds and business acumen can join from outside of the care sector, just like this husband-and-wife team, Jag and Bal Bains (pictured).

Neil Cox, CQC’s head of inspection for adult social care in London, has this to say on this ‘outstanding’ rating: “We found the team at Caremark (Havering) was committed to providing outstanding care to the people they supported. People were encouraged to have choice, independence, and control in a range of aspects of their lives. The team should be extremely proud of the work they do. What really impressed me about this service was the level of personalised support that people received from staff who had the right skills and who treated people with kindness, compassion and dignity. For example, staff recognised special occasions and religious holidays where appropriate, and continued to do this during the COVID-19 pandemic, despite the additional pressures they were facing. The provider even organised arts and crafts competitions, to engage people in an enjoyable activity and support their emotional wellbeing. People told us they liked the staff who supported them, and staff themselves declared it a great place to work.”

“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well-led. I would encourage other providers to read this report, and the others we have published on our website about services we have rated outstanding, to see what they can learn.”

Caremark (Havering) Managing Director Bal Bains had this to say on the outstanding rating from the CQC: “We are absolutely delighted to receive this rating from the regulatory body for the work we conduct, caring for people in their own homes, being rated Outstanding for being responsive and well-led is a testament to the work the whole team puts in, to make sure each and every client receives the highest quality care.”