TaxAssist Accountants awarded ‘5 star franchisee satisfaction’ for eighth consecutive year

Choose your country

Or view all businesses for sale

arrow_back Back to Franchise Profile

20 November 2020

TaxAssist Accountants awarded ‘5 star franchisee satisfaction’ for eighth consecutive year

Due to an increase in the overall satisfaction score for three consecutive surveys, TaxAssist Accountants also received a ‘Continuous Improvement Award’.

TaxAssist Accountants is proud to have once again been awarded 5-star Franchisee Satisfaction from WorkBuzz, a leading independent franchise consultancy, joining a select group of just four franchisors to have won this prestigious honour for eight years running.

Karl Sandall, Group Chief Executive Director at TaxAssist Accountants, said: “It is a fantastic achievement to have won this key award once again. To have also increased our overall satisfaction score in 2020, a year which has seen so many challenges for everybody, is outstanding.

“Our Support Centre staff have all worked tirelessly to maintain truly exceptional levels of support throughout the pandemic, and this award is testament to the care and hard work they have provided. It is heartening to hear back from our franchisees that they appreciate and recognise the support we have given them.”

The WorkBuzz survey works by inviting existing franchisees to participate in an anonymous online survey which asks them 31 questions about their franchise ownership experience. Using a consistent methodology, the franchise is assigned an overall FSB score.

Due to positive feedback, TaxAssist Accountants received above average benchmark results in key areas of the survey which inform the final Franchise Satisfaction Benchmark report. These include training and support, franchise system, culture and relationships, leadership, value and rewards and general satisfaction.

Other News

The TaxAssist Group appoints Nicholas Partington as Group Director of Complementary Services: Nicholas Partington will lead the next stage of development for TaxAssist Plus, helping clients access trusted specialist support for their wider business and personal financial needs. In his new...; Read More arrow_forward

TaxAssist launches new client-facing website: TaxAssist Accountants has launched a new client-facing website as part of a wider digital strategy designed to enhance customer experience, strengthen online visibility and support the continued...; Read More arrow_forward

TaxAssist Accountants wins Excellence in Branding award The East Anglian Marketing Award recognises the successful TaxAssist Accountants rebrand.: TaxAssist Accountants is celebrating after winning Excellence in Branding at the 2026 East Anglian Marketing Awards. The award celebrates bold, distinctive and consistent brand identities and...; Read More arrow_forward

TaxAssist endorses Engager to support practice efficiency and growth: TaxAssist Accountants has endorsed Engager practice management software for its network of more than 230 accountancy practices, strengthening its long-standing partnership with TaxCalc. The...; Read More arrow_forward

New TaxAssist Accountants shop opens in Putney: Beyant Khosti has opened a new TaxAssist Accountants shop in Putney, London. Beyant, who is FMAAT, AFA, ACPA and MIP qualified, had been running his own accountancy practice for eight years before...; Read More arrow_forward

Franchise

browseLogoBig

Contact Franchise