Barking Mad Dog Care the leading UK pet care franchise brand based in Cumbria, are celebrating after becoming ranked top of hundreds of pet companies nationwide having received over 3000 fantastic customer reviews in the last 12 months.

The testimonials are verified by Trustpilot, one of the world’s largest independent online review communities with 96% awarding Barking Mad the full five star rating. Declaring their ‘excellent’ service with a score of 9.9 out of 10, Managing Director and founder Lee Dancy added,

“Customer feedback really has been instrumental in helping us build credibility, popularity and an enviable reputation. The hard work, professionalism and dedication to customer service from our network of franchise pet business owners has paid off. It has enabled our excellent statistics which rocket us into the premier position. Our ranking is number one in the ‘Animals & Pets’ category as well as 4^thin ‘Leisure’ which lists nearly 1,000 UK businesses. It is crucial to our continued success that we listen to our customers and provide the service they desire. We’re delighted!”

In today’s online review culture, one of the first things customers do when looking at a business is to search out relevant testimonials, to help make an informed decision. As the original pioneers of the concept of holidays for dogs, the company launched their home from home service back in 2000 but felt that their winning formula lacked the opportunity for potential customers to hear what existing customers really thought about their dogs’ care.

The company empathises with the very emotional and difficult dilemma of where to leave your dog when you have to go away, and led to Barking Mad’s decision to partner with an independent review company. Barking Mad really understand their audience who feel that their dog is a family member, requiring loving home from home care.

Barking Mad Surprises Mileston​e Reviewer

Barking Mad decided to celebrate by surprising milestone reviewer, Gwen Reid, with flowers and a Pets at Home voucher to treat her pooches. Gwen’s dogs Bella and Layla are regular Barking Mad holidaymakers and her new puppy, Beau, will be joining them very soon.

In her glowing review, Gwen said,

“We have been using Barking Mad for a couple of years, I cannot recommend them highly enough, we leave our dogs knowing they will be loved and cared for while we are away. Craig and his team take every step to ensure that both owners and pets get the 5 star treatment.”