Caremark (Redcar and Cleveland) launches new call monitoring system

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25 February 2014

Caremark (Redcar and Cleveland) launches new call monitoring system

A north east home care provider has just launched a new, efficient electronic call monitoring system aimed at maintaining its efficient service it offers to its clients across North Yorkshire and Cleveland.

Caremark (Redcar & Cleveland) have installed a computer and telephonebased system which will track all the movements of its carers, in real time as they make their calls to all their clients, ensuring calls are on time and never missed.

This state-of-the-art monitoring system will assist care workers in the delivery of their service as it alerts the office if there is a problem and the care worker cannot make the call for any reason e.g. traffic delays, illness or an accident.

Times of arrival and departure from a client’s home are recorded by staff calling a freephone number when they arrive at a person’s home and entering a unique PIN number. This information is then captured via the main computer at the office.

Commenting on the introduction of this new system, Charles Folkes, Managing Director of Caremark (Redcar & Cleveland) said “Due to the rapid growth of the business we now have over 140 carers delivering care to a range of client groups, ranging from the elderly and inform through to people with severe learning disabilities and mental health problems. The call monitoring alerts system will further help us to develop the quality of the service we deliver as it records staff visits to our customers’ homes in real time.”

Caremark (Redcar & Cleveland) provide bespoke care and support to people of all ages, abilities and ethnicities who wish to remain living safely and comfortably at home, but who may require some support to do so.

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