A flooded basement, a roof torn open by a storm or cracks emerging after a long, dry summer—property damage can happen in an instant or develop gradually, but its impact often lasts long after the weather has passed.

Behind every damaged property is a person facing disruption, difficult decisions and uncertainty about when—or how—life will return to normal.

For more than 24 years, Concept Claim Solutions has supported homeowners and business owners through the insurance claim and recovery process, helping them regain control and move forward.

The Rising Cost of Weather-Related Property Claims

Changing weather patterns are increasing both the financial and personal impact of property damage across the UK.

According to the Association of British Insurers, insurers paid £1.2 billion for weather-related property claims in 2025—an increase of 14% on 2024.

Domestic claims included:

· Storm damage: £244 million—up 32%

· Flood damage: £312 million—up 38%

· Subsidence: £307 million—up 10%

The average domestic flood settlement also reached £30,000, an increase of 60% in just one year.

These figures illustrate the scale of recovery a household may face, but they cannot capture the emotional impact of seeing a damaged home or the strain of managing an insurance claim while continuing everyday life.

For Linda, that disruption became a devastating reality.

Watch Linda’s Complete Before-and-After Flood Case Study Watch Linda’s story

Linda’s basement flooded in November 2025, causing extensive damage to her home. The walls were soaked, skirting boards and doors were damaged, furniture was ruined and the space she relied on for work became unusable.

“It was a complete nightmare! As a busy businessperson, I knew I didn’t have the bandwidth to deal with all of this on my own.”

That was when Steve from Concept Claim Solutions (Reading) stepped in.

Steve joined Concept Claim Solutions in September 2025 following a successful career as an Operations Director across government, education and the corporate sector.

Although he had no previous insurance experience, Concept Claim Solutions provided proven systems, specialist expertise, and ongoing guidance from an experienced head-office team, enabling him to establish his franchise and support customers with confidence.

Could You Become the Person Customers Turn To?

If you enjoy solving problems, believe in fairness and want to make a meaningful difference, you could become part of a multi-award-winning franchise committed to exceptional customer service.

Talk to the Concept Claim Solutions franchise team about the opportunity, the support available and territories in your area.