Franchisee satisfaction rises at TaxAssist Accountants

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11 September 2026

Franchisee satisfaction rises at TaxAssist Accountants

{Franchisee satisfaction rises at TaxAssist Accountants}

TaxAssist Accountants has been awarded 5-Star Franchisee Satisfaction status for the 14th consecutive year, as its latest independent survey records an increase in both satisfaction and participation.

The latest independent survey, conducted by leading franchise consultancy WorkBuzz, also saw TaxAssist Accountants rewarded for continuous improvement, reflecting the Group's ongoing focus on listening to franchisees and enhancing the support, systems and opportunities available across the network.

The annual survey provides franchisees with the opportunity to anonymously share their experiences of operating within the TaxAssist network. It covers six key dimensions, Training & Support, Franchise System, Culture & Relationships, Leadership, Value & Rewards and General Satisfaction. This year's results showed an increase in both participation and overall satisfaction. The survey response rate rose 8% to 69%, while TaxAssist's overall franchisee satisfaction rating increased from 83% to 85%.

James Mattam, Group Director of Franchising at TaxAssist Accountants, said: “We are delighted to have once again been awarded the prestigious 5-Star Franchisee Satisfaction accolade, achieving this recognition for the 14th consecutive year. To receive this recognition consistently over such a long period is something we are extremely proud of.

“It is particularly encouraging to see our overall satisfaction rating increase this year. The feedback we receive through the survey is incredibly valuable. It gives us a real insight into the experience of individuals across our network, helps us identify what we are doing well and, just as importantly, highlights areas where we can continue to improve.

“The additional recognition for continuous improvement reflects our commitment to listening to our franchisees and acting on their feedback. As the network continues to evolve, ensuring that we provide the right support, tools and opportunities for our franchisees remains a key priority for us.”

Achieving the 5-Star Franchisee Satisfaction Award for a 14th consecutive year, alongside recognition for continuous improvement, reinforces TaxAssist Accountants' commitment to building a strong, supportive and continually evolving franchise network.

The Franchisee Satisfaction Benchmark is provided by WorkBuzz, a leading independent franchise consultancy. It works by inviting existing franchisees to participate in an anonymous online survey which asks them 31 questions about their franchise ownership experience. Using a consistent methodology, the franchise is assigned an overall FSB score and the highest performing franchisors are recognised in the Best Franchise Awards.

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