At Concept Claim Solutions, we believe that business success and well-being go hand in hand.

That’s why we’re proud to be officially Franchise Well Accredited, a recognised mark of excellence in mental health awareness and support across the UK franchise industry.

Awarded by Cinder, the UK’s leading and award-winning mental health training provider for franchising, this accreditation reflects our commitment to proactively putting our people first.

Why it matters

Our franchise partners project-manage property damage insurance claims, supporting customers who have suffered storm damage, flooding, fire, and other major property-related disasters.

As these situations are often highly stressful for those affected, it is essential that our franchise partners and teams are equipped to provide both professional guidance and compassionate support throughout the claims process.

Being a Franchise Well Accredited brand means we’ve met clear, practical standards that support the mental health and wellbeing of everyone in our franchise network, from our head office team to our franchisees.

We’ve invested in:

● Mental health awareness training tailored specifically to the unique pressures of franchising

● A clear and proactive wellbeing policy that helps our franchisees and teams feel supported, psychologically safe, and clear on boundaries and expectations (from both parties!)

● On-demand, interactive tools to support mental health and wellbeing across all topics, from managing change, uncertainty and anxiety, to battling burnout and even parental mental health

● Ongoing access to specialist resources and workshops, because we believe that the mental health and wellbeing of our people is an ongoing commitment

For us it’s not just about ticking a box but instead creating a culture where people feel able to speak up, seek support early, and thrive in their role. Because when people feel safe, supported and seen, business benefits follow.

Rebecca Dean, Head of Franchise, commented that: “The content is highly relevant to the day-to-day realities and pressures of running a business, particularly within demanding operational environments. The programme has helped strengthen our approach to wellbeing

across the business and build a culture where it’s recognised as an important part of long-term business performance and sustainable growth.”

For our network, and for the future

The Franchise Well Accreditation isn’t just a status; it’s an ongoing set of minimum standards we intend to uphold. We know that supporting mental health isn’t about fixing people, but about creating the right environment for people to thrive and as such is something we’ll keep investing in.

Mike Woolcombe, General Manager, shared: “We’re passionate about ensuring people feel supported and equipped to deal with the pressures that come with running a business. Investing in wellbeing isn’t just the right thing to do for our franchise partners, it also helps us provide the highest standards of care and service to our customers every day.”

We’re proud to be part of a growing movement in franchising that recognises the true value of wellbeing and the people in our industry, not just as a ‘nice to have’, but as a core part of sustainable business success.