Concept Claim Solutions has closed the first quarter of 2026 with five finalist positions across two of the insurance industry’s most respected awards: the British Claims Awards and the Insurance Times Claims Excellence Awards.

These nominations reflect more than performance; they highlight a continued focus on improving how building insurance claims are managed, combining outstanding customer care with disciplined operational delivery at every stage of the process.

Award Nominations for 2026

British Claims Awards

· Outstanding Service to the Policyholder

· Claims Director of the Year – Andrew Walmsley

· Loss Assessor of the Year

Insurance Times Claims Excellence Awards

· Excellence in Customer Care – Service Provider

· Claims Champion of the Year – Mike Woolcombe

A Model Built on Experience and Continuous Improvement

Since 2001, Concept Claim Solutions has grown into the UK’s leading Loss Assessor franchise, continually improving how building insurance claims are delivered.

Over the past 12 months, a key focus has been on earlier intervention, supported by closer collaboration with specialist partners and a more responsive approach from the first notification of loss.

At the same time, Concept Claim Solutions has expanded and strengthened its contractor network, improving the speed and reliability of repairs. This ensures work can begin sooner, progress is maintained and customers experience fewer disruptions.

Alongside operational improvements, there has been a continued investment in people. Training has evolved to include not only technical capability but also mental health awareness and wellbeing, ensuring teams and franchise partners are equipped to support customers with empathy and expertise.

Andrew Walmsley, Claims Director, commented:

“This recognition is incredibly rewarding, not just personally, but for what it represents across the network. Our franchise partners are central to our delivery model, and a key strategic priority has been to reinforce the framework around them, driving greater consistency in service delivery while ensuring the right level of support to perform with confidence.

Looking ahead, we have a clear roadmap in place, with a number of initiatives planned to further enhance capability, scale the network and continue evolving the way we deliver for our customers.”

Mike Woolcombe, General Manager, commented:

“Being named a finalist is a fantastic moment for everyone across the business. Over the past year, there has been a real focus on bringing the network together, creating greater alignment, enhancing support and building a culture shaped by shared core values.

That’s what enables our teams and franchise partners to deliver outstanding service to our customers; it’s their passion to go above and beyond that really makes the difference.

It’s incredibly rewarding to see that recognised, and even more exciting to think about what we can achieve next as we continue to grow and build on this momentum.”

Interested in Joining the Network?

As the UK’s longest-established Loss Assessor franchise, Concept Claim Solutions continues to grow and is looking for professionals to join its expanding network.

For those seeking to build their own business within a proven and well-supported model, there is an opportunity to be part of a franchise network defined by collaboration, structure and consistently high standards.

To find out more about becoming a franchise partner, please contact the Concept Claim Solutions team.