A proud moment unfolded on 26th February 2026 as Junaid Shan of Concept Claim Solutions (Middlesbrough) was announced as the winner of Rising Star of the Year at the Modern Claims Awards.

The Modern Claims Awards is a nationally recognised event celebrating excellence across the UK insurance and claims sector. Bringing together insurers, brokers, loss assessors, loss adjusters, and service providers, the awards shine a spotlight on those shaping the future of the sector and making a lasting impact.

Celebrating Talent

The Rising Star of the Year award honours individuals who are setting new benchmarks early in their careers, combining technical expertise with ethical leadership. This year’s finalist shortlist brought together the best talent from across the industry:

• Allscreens Nationwide – Sam Sole

• Concept Claim Solutions – Junaid Shan

• DASA – Chloe Redshaw

• Kindertons – Emily Walmsley

• MLA – Jade Killen

• Napo Pet Insurance – Fiona Key

Reflecting on the announcement, Junaid said:

“When I heard my name announced as the winner, it felt incredible! This experience has reinforced my belief that hard work, dedication, and passion truly pay off.”

A Profession Built Around Advocacy

Junaid is part of Concept Claim Solutions, a multi-award-winning loss assessor operating through an extensive UK-wide franchise network.

When a home or business suffers damage due to fire, flood, storm or escape of water, the insurance process that follows can be complex and demanding. It requires detailed evidence-gathering, careful interpretation of policy coverage, structured negotiation with insurers and managing contractors.

The Middlesbrough team, Junaid, Lauren and Nadia, manages this entire process from initial assessment through to final reinstatement. Their focus is not only on resolving claims efficiently, but on ensuring properties are restored to a high standard and clients remain informed and supported throughout.

Remarkable Growth and Achievement

Under Junaid’s leadership, the Middlesbrough franchise has achieved substantial year-on-year growth in both turnover and profitability. This has been achieved through consistently going above and beyond to achieve the best outcomes for their customers.

Beyond commercial performance, the team also remains committed to contributing positively within the local community.

For Junaid, this recognition means the world both professionally and personally.

“I’m so grateful to Concept Claim Solutions for believing in me from the very beginning. I joined at 22, straight out of university after completing my accountancy degree, and stepping into the industry was a steep learning curve. But from day one, I felt supported.

That backing gave me the confidence to grow, to push standards higher and to build something I’m truly proud of. I’ve always believed in what we do, standing up for policyholders and making a real difference, and I couldn’t be more excited about what the future holds for us.”

As Concept Claim Solutions (Middlesbrough) looks to the future, the priority remains unchanged: delivering unwavering support to every client. For the team, true success is measured not by accolades but by the moment a family steps back into their restored home or a business reopens its doors with confidence.