When Adam Millard joined Concept Claim Solutions in September 2023, his goal was simple: to create a successful business that delivered genuine value to clients while providing long-term security for his family. Just over two years later, that ambition is already paying off.

Adam has rapidly grown his business into a thriving operation spanning both Plymouth and Torquay. What began as a one-man setup has evolved into a structured, scalable enterprise, supported by the move into dedicated office premises to accommodate increasing workloads and client enquiries.

His consistent performance and professionalism have also led to him being invited to take on a mentoring role within the franchise network, where he now supports and trains new franchisees as they launch their own businesses.

To help manage growing demand and maintain the high standard of service his clients expect, Adam has also welcomed his wife, Jen, into the business, creating a true family-run operation built on trust, reliability, and shared ambition.

Reflecting on his journey, Adam says:

“Joining Concept Claim Solutions was the best decision I’ve made professionally. I wanted to build something for myself and my family while also doing work I enjoy. Every case is different, the support from the network is incredible, and it’s hugely rewarding seeing the impact we make for clients when they’re going through a stressful time.”

Adam’s impact is not only felt by clients but also by new franchisees joining the network. Jon Ford, who recently completed his initial training and spent a week shadowing Adam’s day-to-day operations, said:

“Spending a week with Adam was invaluable. He took the time to walk me through every part of the business, from client visits and insurer conversations to managing jobs and paperwork. The level of support and real-world experience he shared was fantastic, and it’s given me huge confidence as I start my own journey.”

How Adam Supported Mr & Mrs Meldrum

When Mr and Mrs Meldrum discovered damage to their home caused by a failed soil pipe, what began as a worrying situation quickly became overwhelming. Water and waste had escaped into the property, damaging floors, walls, and internal structures.

Like many homeowners, they contacted their insurer expecting the repairs to be handled promptly. Instead, they were told the policy would only cover “trace and access”, the investigation work to locate the pipe, leaving them uncertain about how the wider damage would be repaired or funded.

At this point, they contacted Concept Claim Solutions and were introduced to local loss assessor Adam Millard, who:

· Conducted a full inspection of the damage

· Gathered photographic and technical evidence

· Reviewed the policy wording in detail

· Prepared a clear scope of works for reinstatement

· Challenged the insurer’s initial position with formal representations

· Liaised directly with the insurer and appointed loss adjusters

· Coordinated all communication so the homeowners did not have to deal with multiple parties and kept Mr and Mrs Meldrum fully informed.

The Outcome – In Their Words

In their video testimonial, Mr and Mrs Meldrum describe Adam as: “Kind and so accommodating – he removed all the stress and hassle.”

Build a Business That Makes a Real Difference

If you’re looking for a business opportunity that offers genuine purpose, strong earning potential, and the backing of an established support network, a Concept Claim Solutions franchise could be the perfect fit.

You don’t need prior experience, just the ambition to build something of your own and the commitment to deliver outstanding service to clients when they need it most.