Concept Claim Solutions are a multi-award winning loss assessor and building repair network with over 24 years of experience supporting homeowners and businesses across the UK. The company specialises in managing property damage claims, helping customers recover from incidents such as water damage, fire, storms and structural damage – while providing expert support from start to finish.

Achievements and Awards in 2025

Concept Claim Solutions’ commitment to service excellence, professional standards and franchise development has continued to set the business apart in 2025, with widespread recognition across the insurance and franchise sectors.

These accolades reflect not only outstanding results for policyholders, but also the strength of the network, culture and long-term vision.

At the British Claims Awards 2025, Concept Claim Solutions was named Winner of Outstanding Services to the Policyholder, underlining its client-first approach and consistent delivery of high-quality outcomes.

Concept Claim Solutions were also a Finalist for Loss Assessor the Year for the second consecutive year, reinforcing its position as a trusted leader within the claims industry.

The company’s wider impact was recognised at the Modern Claims Awards, where it received the Giving Back to Charity award, highlighting its commitment to making a positive difference beyond day-to-day claims management. Further industry recognition followed at the BUILD Awards, with Concept Claim Solutions securing the title of Best Insurance Claims Management Service Provider – UK for the second year running!

Success in 2025 also extended to team and leadership recognition. At the Insurance Times Claims Excellence Awards, Concept Claim Solutions was shortlisted for both Claims Team of the Year and Claims Professional of the Year, reflecting the expertise and dedication of its growing network. The company’s franchise leadership was celebrated at the EWIF Awards, with the Head of Franchise named Inspirational Woman of the Year, alongside a finalist position for Franchisor Employee of the Year – Claims Manager.

Additional recognition at the Women in Insurance Awards, including finalist positions for Insurance Woman of the Year and Role Model of the Year – Service Provider, further demonstrated the brand’s commitment to inclusion, leadership and professional development across the industry.

Completing an exceptional year, Concept Claim Solutions was ranked in the Elite Franchise Top 100 for the eighth consecutive year, reinforcing the strength, stability and long-term success of its franchise model and its continued appeal to franchise partners nationwide!

With an award-winning brand, proven systems and ongoing support, Concept Claim Solutions offers individuals the opportunity to build a successful business within a trusted national network.