Smith & Henderson Survey

Choose your country

Or view all businesses for sale

arrow_back Back to Franchise Profile

13 November 2013

Smith & Henderson Survey

Brilliant results!

TaxAssist Accountants have recently commissioned Smith & Henderson to carry out a Franchise Satisfaction Benchmark survey.

"To summarise, there has been an overall 4% improvement, driven by significant gains in Value & Rewards and General Satisfaction. This gives you an overall score of 86%, which is the highest we have ever had for a franchisor with more than 75 franchisees - congratulations."

Smith & Henderson are a leading independent franchise consultancy that helps reputable franchisors to improve franchise network performance and growth.

The objective is to identify and understand how the franchise is performing through the eyes of its franchisees. The report covers the critical areas of training and support, product and services, marketing, franchisee-franchisor relations, stewardship and rewards.

Karl Sandall Chief Executive comments "Thanks must go to all the support centre staff and our partners who have contributed to our franchisees' satisfaction levels reflected in this survey. I see this very much as a 'team' result. By team I mean the support centre in Norwich, our partners, our franchisees and our franchisees' staff.

Please be assured I am not complacent and wish to see even higher scores at the next survey!"

Other News

TaxAssist Accountants Oldham welcomes new owner Vijesh Patel: Vijesh Patel, FFA, FIPA, brings extensive expertise in accountancy, tax planning and business advisory. He also has experience supporting businesses with operational improvement, growth strategy...; Read More arrow_forward

TaxAssist appoints Director of Group Projects Katie Hawking Joins The TaxAssist Group as its Director of Group Projects, effective 2 March.: In this newly created strategic role, Katie will lead and oversee key TaxAssist Group-wide initiatives spanning the franchise network, enhanced services for both franchisees and clients and...; Read More arrow_forward

New TaxAssist Accountant in Chatham and Rochester: Businesses and individual taxpayers in Chatham and Rochester can now access trusted, professional tax and accountancy services from a new local adviser, as TaxAssist Accountants welcomes Mary...; Read More arrow_forward

TaxAssist launches new advertising campaign highlighting 'We can do more for you': The new national video campaign will run on YouTube and selected social media channels, reinforcing that it can do more for clients through its extensive network of local offices across the UK. The...; Read More arrow_forward

TaxAssist Accountants network files over 70,000 Self-Assessment tax returns: A record-breaking year for TaxAssist Accountants as its nationwide network files over 70,000 Self-Assessment tax returns for the first time. TaxAssist Accountants, the UK’s largest network of...; Read More arrow_forward

Franchise

browseLogoBig

Contact Franchise