Concept Claims Solutions has gained significant recognition this year by winning prestigious accolades at both the British Claims Awards in June and the Modern Claims Awards in April 2025. Inspired by these achievements, we are driven to redefine excellence and continue making a meaningful impact on the lives of our customers and the communities we serve.

British Claims Awards - Outstanding Services to Policyholders

The atmosphere at the British Claims Awards was electric, held at the stunning Leonardo Hotel in London, the event celebrates the very best in insurance claims services, highlighting the incredible achievements of professionals and organisations.

We were honoured to stand among all the finalists in this category: The Alternative Accommodation Agency, FM, Purbeck Personal Guarantee Insurance, Tysers, and Zurich Insurance.

Receiving the "Outstanding Service to Policyholders" award reflects our core values: integrity, inclusion, accountability, and a strong commitment to a customer-first approach. We take pride in being responsive and providing high-quality repairs, continually striving to build trust and offer reassurance.

As a leading national loss assessor and building repair network, our mission is to provide exemplary support to clients during their most challenging times. Whether they're dealing with the aftermath of a devastating fire, the chaos following a storm, or the complexities of managing leaks, our team is here to guide them through every step of the process. We handle all communications with the insurer and manage the repairs, aiming to reduce stress and save time, while also striving to expedite the claims process.

Modern Claims Awards - Giving Back to Charity Award

The Modern Claims Awards was an unforgettable evening held at the spectacular Rum Warehouse in Liverpool. The event highlighted the importance of inclusion and collaboration within our industry, showcasing every aspect of the claims ecosystem.

Among the other finalists in the "Giving Back to Charity" category were Aviva, Insurancewith, QuestGates Ltd, S&G Response, and Ansvar Insurance.

Receiving the "Giving Back to Charity" award is especially meaningful to us, as we are deeply committed to social responsibility.

We are thankful for the opportunity to support the Ivison Trust, a national charity dedicated to raising awareness and advocating for policy changes to better support the victims of child criminal and sexual exploitation. In a world where vulnerability often overshadows hope, we at Concept Claims Solutions are passionate about creating pathways to empowerment and sustainable change.

Looking Forward: A Bright Tomorrow

As we look to the future, our commitment to enhancing customer service and corporate responsibility remains steadfast, underpinned by the trust our clients, partners, and supporters place in us.

We invite you to join us on an exciting journey of innovation and improvement as we strive to uplift our clients and enhance the broader community. If you are interested in being part of this mission, please get in touch using the button below:

Concept Claims Solutions is a trading name of Concept Building Solutions UK Ltd which is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 989782).