At Aspray we have our customer’s best interests at the forefront of our business. Aspray’s appointed representative (franchisees) specialise in project managing property damage insurance claims from inception to completion of repairs. We regularly receive feedback from our customers at the point of completion of a claim.

Justin Gudgeon and Grahame Dean, directors of Aspray Richmond, joined the Aspray network a little over 3 months ago.

“Making sure that our clients are extremely satisfied with our service during each stage of the claims process is of paramount importance to us.”

Aspray encourage several areas of feedback from policyholders including, but not limited to, our attitude towards a policyholder’s needs, quality of workmanship and an overall opinion.

Below is feedback from a recent policyholder relating to Aspray Richmond.

“The Aspray management team where highly efficient and the site staff (sub-contractors) where outstanding.”

When asking the policyholder to give Aspray Richmond a rating from 1 very dissatisfied, to 5 very pleased across different areas of service, Justin and Grahame received 5’s across the board.

A final word from James Whittle, Aspray Managing Director.

“There is nothing fancy about our excellent customer service, it’s just continuous and ingrained into our day to day activity. We always strive to take care of our customers as if they are a member of our family” 

#GetToKnowYourCustomersDay