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Why hasn’t the seller replied to my enquiry?

Sellers and brokers/agents can be slow to reply because they check their enquiries infrequently, it takes time to prepare the information you have requested, or if they are on holiday.

Some brokers and agents will email you, some will send information through the post and others will give you a call, so check your post box, voicemail messages and emails regularly. Most agents will reply promptly, but even if they don’t reply immediately, do not be deterred from making further enquiries.

To foster trust between buyer and seller we urge you to include as much information about yourself and the reasons for your interest in the business for sale as possible in your enquiry. Convince the seller or agent that your enquiry is a serious one and they’ll be more forthcoming with information about the business. Agents and brokers should, and often do, reply to every request but reassuring statements such as 'I have assessed my financial means and this business is within my budget' or ‘If I find the right business then I am in a position to put in a bid immediately' may lead to your enquiry being prioritised.

On average it takes up to one week for a seller or agent/broker to reply to your enquiries. If you have still heard nothing after one working week then our customer services team will be happy to try and contact the seller or agent/broker on your behalf or send you their direct contact details, if available.

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