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Pack & Send - Packaging And Delivery Franchise

PACK & SEND offers a unique owner-operator franchise opportunity in the rapidly growing global logistics sector, offering customers solutions to their shipping needs whatever they are sending.

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  • Finance requirements

    Franchise Fee:
    £29,500
    Total Investment:
    £120,000 - £130,000 (including working capital of between £35,000 and £50,000)
    Liquid Capital:
    £36,000 - £41,000
    Minimum Investment:
    £32,000
  • Areas Available

    Opportunities are available throughout the UK.

    20 Featured Territories
Profile

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Launched in Australia over 30 years ago, PACK & SEND gives its franchise partners the opportunity to build highly successful, profitable businesses.

The top performing PACK & SEND centres generate annual turnovers of almost £800,000, benefitting from high gross margins in excess of 65% with high average transaction values and strong annual growth as their businesses win a constant stream of new customers on top of the ever-growing base of repeat customers.

PACK & SEND has a unique company profile, and position, within the multibillion-pound logistics industry. They specialise in packing and shipping large, fragile, valuable, or awkwardly shaped items that other courier suppliers and freight companies are typically not equipped to deal with.

The first UK PACK & SEND service centre opened in 2009 and the business has grown every year; they’ve worked closely with their franchise partners to hone their business and reach new heights of success.

Their pursuit of this growing niche market means a significant proportion of their business comes from referrals from other carriers who do not have the infrastructure to provide personalised packaging and freight solutions in the same way that PACK & SEND can.

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Why Choose PACK & SEND?

Their expertise and reputation for packing large, valuable, and fragile items makes us the go-to service provider when shipping items such as antiques, artwork, musical instruments and electronic equipment. Depending on the client’s requirements, goods are sent via road, air, or sea freight to locations anywhere in the world.

Franchise partners operate from a network of retail service centres that are located in secondary high street locations, ensuring high visibility and convenience for customers without high rents.

FRANCHISE IMAGE

The unique PACK & SEND customer proposition

The logistics market is highly competitive but the vast majority of operators offer the same old basic shipping services for pre-packed items with minimal customer service.

This is where PACK & SEND is different. They offer carefully planned packing and shipping solutions and take responsibility for making sure that customers’ goods arrive safely at their destination. In return, their customers appreciate the care and attention provided and recognise the value of their services rather than simply chasing the lowest price.

The PACK & SEND customer proposition stands head and shoulders above the competition due to three unique qualities:

  • They send “Anything. Anywhere.” As long as it’s physically possible (and legal!), we’ll find a way to get anything, anywhere in the world
  • NO LIMITS! Their ‘no limits’ approach means they will find solutions for almost anything that requires safe sending
  • Legendary Customer Service: They are committed to providing great solutions and managing the process from beginning to end, which results in loyal repeat customers

FRANCHISE IMAGE

Your Investment:

The initial franchise fee is £29,500, you will also need to budget for your service centre fit-out and working capital. The total amount required to open a PACK & SEND store is normally in the region of £120,000 – 135,000 (including working capital of between £35,000 and £50,000) so they always advise new franchisees to have access to between £50,000 and £60,000 in readily available liquid capital, but as up to 70% funding support can be available (subject to personal circumstances) through high-street banks, you may only need £32,000 in liquid funds to secure your PACK & SEND store.

The ongoing Franchise Management and Advertising Fees cover everything you need to get your business off the ground and keep it growing:

  • Marketing material such as flyers, brochures, banners and posters
  • Sales kits and management resources
  • PR resource
  • Digital and social media account management
  • National advertising campaigns, sponsorships and promotions.

What does a PACK & SEND franchise partner look like?

PACK & SEND franchise partners start as owner-operators of their own businesses, building a team to fulfil the needs of their customers by providing the very best solutions. Experience in the logistics sector is not required.

You will need to have great people skills and a passion for customer service.

Problem-solving, lateral thinking, organisational, time management, communication, numeracy, and computer skills are also necessary.

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What will I receive from PACK & SEND?

In addition to access to all the benefits of the business model, the initial part of your PACK & SEND journey will involve a comprehensive training programme and ongoing support thereafter.

When you’re ready to launch, an expert will join you and your team in your PACK & SEND service centre for the first month. They won’t run the business for you but they’ll be on hand so you can get up to speed on maximising sales and customer satisfaction.

PACK & SEND also offers two guarantees to franchisees:

  • Year 1 brand lead guarantee – PACK & SEND guarantees a defined number of leads with the opportunity to secure long-term repeat customers
  • Year 1 marketing support guarantee – whatever you spend on marketing, PACK & SEND will match it (up to a maximum of £6,000).

How do I get started with my own PACK & SEND franchise?

FRANCHISE IMAGE

PACK & SEND believe in making finding out about their business opportunity as quick and easy as possible.

After a brief telephone interview during which they will find out a bit about you and what your motivation is for becoming a PACK & SEND Franchise Partner, they will provide you with a comprehensive overview of their business model, which will help you decide if the PACK & SEND opportunity is right for you.

Just click the link below if you’re ready to build a better future, and a member of the PACK & SEND Retail Network Development team will contact you as soon as possible.

 

News
PACK & SEND OPENS IN OXFORD CIRCUS
PACK & SEND OPENS IN OXFORD CIRCUS
PACK & SEND is delighted to announce the opening of their latest London outlet – PACK & SEND Oxford Circus which is located on Little Portland Street, just off the famous road junction. The Oxford Circus retail unit is owned by franchise partner, Alex Ifidon, who also owns and runs the PACK ...
Stellar Growth at PACK & SEND
Stellar Growth at PACK & SEND
Packing and shipping franchise, PACK & SEND are reporting another year of growth as demand for their service continues to grow. The franchise has seen revenues up 27% compared to the previous 12 months in the financial year ended in March (2023). This is the brand’s third consecutive year of ...
Meet the Balloon Dogs!
Meet the Balloon Dogs!
PACK & SEND were delighted to welcome well-known pop artist Sebastian Burdon, aka Whatshisname, into their Reading service centre when he popped in recently with two of his latest Balloon Dogs. Sebastian is one of the many artists PACK & SEND work with on a regular basis to ship work around ...
PACK & SEND joins call for logistics sector to reduce carbon footprint
PACK & SEND joins call for logistics sector to reduce carbon footprint
27 July 2022
PACK & SEND joins call for logistics sector to reduce carbon footprint Franchise business PACK & SEND is calling for online retailers to follow in their footsteps and reduce the £40m spent on unnecessary packaging every year, which causes 85,000 tonnes of carbon dioxide emissions due to ...
PACK & SEND partners with art and antiques trade association
PACK & SEND partners with art and antiques trade association
22 June 2022
PACK & SEND partners with art and antiques trade association Logistics franchise, PACK & SEND, has signed a partnership with LAPADA, the largest professional trade association of art and antique dealers in the UK. Under the new agreement, all 20 of PACK & SEND’S service centres become ...
PACK & SEND franchise network jets off for annual conference
PACK & SEND franchise network jets off for annual conference
07 June 2022
PACK & SEND franchise network jets off for annual conference PACK & SEND UK, the leading packing and shipping franchise recently jetted their network off to Palma, Mallorca for their annual conference. For obvious reasons, in person conferences have been shelved since 2019, so it was great ...
PACK & SEND launch new service centre in Camberley
PACK & SEND launch new service centre in Camberley
23 May 2022
PACK & SEND launch new service centre in Camberley Leading packing and shipping franchise PACK & SEND is delighted to welcome the Godwin family to their network, having recently launched their PACK & SEND service centre in Camberley, Surrey. The Godwins’ unit takes the brand’s tally to 20 ...
An alternative route into franchise- PACK & SEND discusses resales
An alternative route into franchise- PACK & SEND discusses resales
25 February 2022
An alternative route into franchise- PACK & SEND discusses resales For many who want to grow their own business, whilst backed up by a strong support package and a well-known, respected brand name, launching a start-up franchise is ideal. Franchises have strong success rates, with 97% of ...
Booming logistics sector fuels growth at PACK & SEND
Booming logistics sector fuels growth at PACK & SEND
25 January 2022
Booming logistics sector fuels growth at PACK & SEND The UK’s leading packing and shipping franchise, PACK & SEND, is on track to grow its revenues by a further 25% per cent in the current financial year with turnover set to reach £6.3m following a boom year in the logistics sector. This ...
A business to be proud of
A business to be proud of
30 July 2020
Prior to starting her own PACK & SEND franchise in 2014, Deborah Dudley had a long career in accountancy. It was always her dream to start her own business and, when her children had grown up, she made that a reality. Now, shortly after celebrating her fifth anniversary as a business owner ...
Packing in the corporate career
Packing in the corporate career
30 July 2020
After spending 13 years in Singapore working at major corporate brands, Julian Starr ventured back to the UK searching for a new lease of life. He had proved integral to American Express Asia, firstly as Chief Financial Officer for the bank and then the Controller for the whole company ...
Unlocking a new market during lockdown
Unlocking a new market during lockdown
30 July 2020
Although the university market was already full of business potential for the logistics sector, it wasn’t until an urgent need arose that their accommodation teams opened up the opportunity for suppliers like PACK & SEND to provide a solution. When COVID-19 lockdown measures forced students ...
Shipping FAQs in the current environment
Shipping FAQs in the current environment
30 July 2020
This year has already seen several ups and downs for many businesses. As Brexit began to settle down, the outbreak of COVID-19 introduced a whole new problem and has already seen a few industry giants struggle. Since Brexit took a back seat, the rest of 2020 started to return to normal. But ...
A decade of success for PACK & SEND
A decade of success for PACK & SEND
30 July 2020
PACK & SEND are celebrating this month after receiving a package of their own – one that signifies them completing 10 years on British soil. The brand ventured halfway across the world in 2009 and has shown steady growth ever since. Today, the brand has 17 operating service centres, with the ...
A resolution for a brighter future
A resolution for a brighter future
30 July 2020
As we enter the new decade, opportunity is sure to come knocking. The twenty-twenties are set to bring exactly that for global logistics brand PACK & SEND. As the clock chimed midnight on New Years’ Eve, two individuals were ready with a hefty resolution for 2020, opening their own business ...
Packaging companies need to think outside the box
Packaging companies need to think outside the box
30 July 2020
With the postal strikes narrowly swerved and Black Friday out of the way, operators in the packaging and logistics sector don’t have much time to catch a breath. Christmas is fast approaching with the deadline for sending packages just days away while others have New Year bargains in their ...
Why we get our comfy shoes ready for Black Friday weekend
Why we get our comfy shoes ready for Black Friday weekend
30 July 2020
What does Black Friday bring to mind for you? Is it queues of people waiting for the doors to open on their favourite electrical supplier, eagerly awaiting the deal of the year? Interestingly, the latest survey from PwC revealed 77%1 of transactions through the Black Friday weekend are ...
International Leadership Week at a global franchise brand
International Leadership Week at a global franchise brand
22 November 2019
This year, International Leadership Week is focusing on values. When it comes to franchising, the leadership team’s values will make or break someone’s decision to join the franchise network. Mike Ryan, Chief Executive of PACK & SEND UK, thinks it’s the brand’s ability to lead with a “no ...
Pack & Send Provide Perfect Deliveries For Tennis Ace’s Memorabilia
Pack & Send Provide Perfect Deliveries For Tennis Ace’s Memorabilia
02 July 2019
This week saw the launch of an online timed auction featuring many items from the trophy and memorabilia collection of German tennis legend Boris Becker which is being run by asset auction specialists Wyles Hardy with PACK & SEND as their preferred shipping partners. As the UK’s largest ...
Excess Baggage Savings And Less Hassle When Travelling
Excess Baggage Savings And Less Hassle When Travelling
01 July 2019
If you’re left feeling confused by airline baggage rules and charges which seem to change every time you fly, you’re not alone. In fact, baffled customers pay out nearly £400 million in excess baggage charges each year. Only recently, Ryanair caught customers out by changing its baggage ...
Pack & Send Salford Quays Assist A Time-Lord Fan With Dalek Shipment
Pack & Send Salford Quays Assist A Time-Lord Fan With Dalek Shipment
30 September 2018
How do you get a Dalek to Portugal? ‘Who’ knows – but as they are the sworn enemy, The Doctor isn’t letting on! So it’s a good job our Manchester Salford Quays service centre were up to the challenge when a huge Doctor Who fan bought this ‘full-size’ replica Dalek at auction for his ...
PACK & SEND chosen as specialist packer for Caterham F1 asset sale
PACK & SEND chosen as specialist packer for Caterham F1 asset sale
20 April 2015
PACK & SEND, the UK’s largest specialist packer and international shipper, is pleased to announce that it has been chosen to undertake the secure distribution of the assets of Caterham F1 Racing. Following the Formula One team entering administration in October 2014, the administrators ...
New Leaders of the Pack in South London with the Launch of PACK & SEND Croydon
New Leaders of the Pack in South London with the Launch of PACK & SEND Croydon
26 February 2015
PACK & SEND; the specialist packing and shipping company providing end-to-end collection, packing and delivery of virtually any item to almost anywhere in the world, is pleased to announce the opening of their latest store in Croydon, South London. This is one of several new units for the ...
PACK & SEND opens the doors to important  West Surrey market
PACK & SEND opens the doors to important West Surrey market
31 October 2014
PACK & SEND; the UK’s leading specialist packing and shipping company providing end-to-end collection, packing and delivery of virtually any item to anywhere in the world, is delighted to have opened their latest store in Guildford, Surrey. PACK & SEND Guildford is the most recent of several ...
PACK & SEND Unpacks in Milton Keynes
PACK & SEND Unpacks in Milton Keynes
20 June 2014
PACK & SEND - the specialist packing and shipping company providing end-to-end collection, packing and delivery of virtually any item to anywhere in the world, is pleased to announce the opening of their latest store in Milton Keynes, Buckinghamshire. With several new units opening in the ...
PACK & SEND Delivered Safely in Lincoln
PACK & SEND Delivered Safely in Lincoln
20 June 2014
PACK & SEND; the UK’s leading specialist packing and shipping company providing end-to-end collection, packing and delivery of virtually any item to anywhere in the world, is delighted to have opened their latest store in the City of Lincoln, Lincolnshire. PACK & SEND Lincoln is the most ...
East London sees Launch of Ship and Packing Services with PACK & SEND Spitalfields
East London sees Launch of Ship and Packing Services with PACK & SEND Spitalfields
19 June 2014
PACK & SEND; the specialist packing and shipping company providing end-to-end collection, packing and delivery of virtually any item to almost anywhere in the world, is pleased to announce the opening of their latest store in Spitalfields, E1, East London. This is one of several new units ...
PACK & SEND Delivering New Stores Across the UK
PACK & SEND Delivering New Stores Across the UK
26 June 2013
PACK & SEND - the specialist packing and shipping company providing end-to-end collection, packing and delivery of virtually any item to anywhere in the world, has announced they will be opening several new stores across the country this summer. With five new franchisees in training and many ...
Case Studies
A Business that you Can Have a Life With!
A Business that you Can Have a Life With!
Hari Bodi has had experience of several industries in retailing and catering, with success along the way, but the issue that he had was that he was finding that work was all he had time for! He joined the PACK & SEND team in 2012 and has found that his work:life balance has changed ...
Videos
PACK & SEND Bristol West - Ian Routledge
PACK & SEND Bristol West - Ian Routledge
An insight into life as a PACK & SEND franchisee from Ian Routledge in PACK & SEND Bristol West. Ian discusses becoming a franchisee, the support he received from PACK & SEND when opening his service centre, the day-to-day running of his service centre and much more!
PACK & SEND Hammersmith - Alex Ifidon and Monika Hryn
PACK & SEND Hammersmith - Alex Ifidon and Monika Hryn
n insight into life as a PACK & SEND franchisee from Alex Ifidon and Monika Hryn in PACK & SEND Hammersmith. Alex and Monika discuss becoming franchisees, the support they received from PACK & SEND when opening their service centre, the day-to-day running of the service centre and much more!
PACK & SEND Harrow - Mark Perl
PACK & SEND Harrow - Mark Perl
An insight into life as a PACK & SEND franchisee from Mark Perl in PACK & SEND Harrow. Mark discusses becoming a franchisee, the support he received from PACK & SEND when opening his service centre, the day-to-day running of his service centre and much more!
PACK & SEND Harrow - Mark Perl
PACK & SEND Harrow - Mark Perl
An insight into life as a PACK & SEND franchisee from Mark Perl in PACK & SEND Harrow. Mark discusses becoming a franchisee, the support he received from PACK & SEND when opening his service centre, the day-to-day running of his service centre and much more!
The PACK & SEND Difference
The PACK & SEND Difference
23 August 2021
At PACK & SEND our commitment to providing a world class service continues to deliver for our customers and franchisees alike.
PACK & SEND Elephant & Castle
PACK & SEND Elephant & Castle
Wonder what its like owning a PACK & SEND service centre? Hear from Daniel and Koudy at our Elephant & Castle unit about how they have built their business.
PACK & SEND Salford Quays - Deborah Dudley
PACK & SEND Salford Quays - Deborah Dudley
The first female PACK & SEND franchisee has been Franchisee of the Year and runs one of the busiest service centres in the UK. Hear how she did it and why she enjoys running her own business so much.
PACK & SEND Salford Quays - Deborah Dudley
PACK & SEND Salford Quays - Deborah Dudley
04 January 2021
The first female PACK & SEND franchisee has been Franchisee of the Year and runs one of the busiest service centres in the UK. Hear how she did it and why she enjoys running her own business so much.
The Art of Packing
The Art of Packing
Sped-up video of packing of a sports car hardtop.
Qantas
Qantas
PACK & SEND are so good at packing and delivering fragile and valuable items that Qantas use them to deliver laptops, mobiles, bags and cases and a range of other personal effects that have been left on their planes.