In September Geek Retreat received the results of its Net Promoter Score (NPS) survey.
NPS is a customer service rating survey which canvasses hundreds of Geek Retreat customers to learn what they think and feel about the brand.
It’s scored from -100 (worst company ever) to +100, with big brands who use the survey, like Apple and Amazon, usually scoring around +70 or so.
Geek Retreat received more than 500 responses and were rated at a whopping +80!
If you’re not aware of the importance of the NPS, you may not realise just what a huge deal this is. For a brand like Geek Retreat, which prides itself on customer loyalty by providing a welcoming and safe space for its customers, this is like winning an Oscar, an Emmy, and an Olympic Gold Medal all in one go. It’s a massive endorsement of the franchise and everything it has set out to achieve.
The survey also asks for feedback from customers about the score they gave, and here is what some of them had to say:
“The friendly staff and the community that has been built makes Geek Retreat more than 'just' a local gaming store. It’s a place of love and support where we can all be ourselves.” – Leeds customer
“Staff are so friendly, creating a super safe, comfy environment for us to meet and play games in! The community has become such a safe space for me and going into shop is a key part of my weekly routine now.” – Coventry customer
“Geek Retreat is an absolute gem for anyone who loves all things geeky. From the moment you step inside, you're greeted with a welcoming atmosphere and a plethora of games, comics, and collectibles that will make any fan's heart race. Whether you're a tabletop gamer, a comic book enthusiast, or just looking for a unique and enjoyable hangout spot, Geek Retreat is the place to be. It's a haven for geeks of all kinds, and I can't recommend it enough!” – Stevenage customer
This is just a sample - there are literally hundreds of comments just like this!
This business is run with the unparalleled support of the Geek Retreat franchise team helping you build the same incredible reputation that keeps customers pouring through your door – and returning time and time again.
By being so much more than just a shop with a café, Geek Retreat are bucking the trend when it comes to the challenges faced by most high-street stores. They’re not just places to pop into when you’re out and about; they are destinations in themselves, a real beacon for people seeking meaningful connections in a challenging world.
Isn’t it time you were a part of it?
The Geek Retreat franchise team love to hear from people interested in their franchise, so it is definitely worth making sure this is absolutely the right opportunity for you – and you are the right person for the opportunity and that all starts with having an initial chat.
Don’t worry – you won’t be put under any pressure or given a ‘hard sell,’ so if you want to know what it’s like to be part of the Geek Retreat success and operate in a thriving market with growing demand, simply get in touch.