Russ Thornton & Steve Brock

24 October 2016

We have had our franchise now for 3 years having been one of the first World Options franchisees. Obviously when it was a brand new concern there were the initial teething problems and the first 12 months was hard work. Now after having had our franchise for 3 years we have built up a good customer base and we pride ourselves on our customer retention. It is important to look after your customers and answer their queries in a timely and satisfactory manner.

In terms of the support we get from World Options we find the customer service team and account department are brilliant. They are always on hand for support. The portal has improved with a new one having just been released.

For us we still see a huge potential for growth and we have expanded our business with the addition of resource to help us. The model is great and customers don’t realise that this solution is available to them so the more people that we can meet the requirements of, the greater our potential for growth.

We would recommend the World Options opportunity to the right person. You have to have a certain profile to be able to put in the work required to make this a success but if you are prepared to put the work in the results are there to be achieved.

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