Quality Recognition for UK’s Leading Dog Sitters
Barking Mad Dog Care has achieved ISO 9001 certification, in a first for the dog sitting industry! This is a huge achievement which demonstrates the effectiveness of our quality management system and our capability of satisfying the rigors of an external, independent audit.
The ISO 9001 standard provides the assurance that the organisation can demonstrate compliance with proven business practices and appropriate standards. Certification proves commitment and the right attitude to providing a high level of customer satisfaction and willingness to improve efficiency.
Helen Shaw (Barking Mad Head Office and lead support on the project) said,
“The process leading to ISO 9001 certification has been extensive and to achieve accreditation with zero non-conformances is a huge pat on the back, which confirms the high quality service we offer to our franchise network and their customers. Maintenance of the ISO 9001 quality systems will be a continual process which will allow us to retain the high quality of support we offer and grow together with our franchise network.”
Managing Director and founder, Lee Dancy, delightedly said,
“Achieving this certification is a proud moment and reflects the excellent systems we have developed over the past seventeen years. We continue to lead with another first in an increasingly competitive industry. Credit must go to our franchise network and support team for their consistently high implementation of a robust quality system.”
We were delighted to work on this project with the fantastic Rosewood Keen Management Services, specialists in integrated management systems and business improvement. Mike Smith, Compliance Consultant said,
“As an external quality consultant, I sometimes come across organisations that have a real clarity of purpose, some that live and breathe their values and others that are run and owned by really nice people, rarely do I find a company that manages to be all three. Barking Mad is one such company. I have always received a warm welcome from people who genuinely care about what they do and how they can continue to support and develop the business of their franchise partners, I wish Lee and her team all the best in everything they do.”
The quality of the dog home boarding service we provide has always been our number one priority. It is of utmost importance to us, that we provide an unrivalled, dog sitting customer experience and we are delighted to have achieved independent certification which confirms this. We adore what we do and we love our customers’ dogs just like our own!