Month 12 as a Franchise Partner Concept Claim Solutions

24 July 2023

End of the First Year Now 12 months in, did the training provided really prepare you? “The training at Head Office was a great foundation but I’ve found that the training is continuous. There is never a week that goes by where I’m not speaking to Head Office for advice, just to get a second pair of eyes on a report or learn wee nuggets here and there. They really encourage you to drive forward your business and succeed.” Have you been happy with Concept Claim Solutions, and does your experience match what you were told during the recruitment process? “I’ve been very happy, Concept is flexible, and they understand everyone has different needs and training requirements. Your certainty never left on your own. I feel fully supported even 12 months down the line. I have a great group of people around me to help me further succeed in year 2”. Were the start-up and operating forecast you were provided accurate? “It was very accurate when you look at the business plan and forecast. It’s been almost exact to the penny!” What are your plans for the next 12 months? “Now, at month 12, I’m at the stage where things have certainly started to gather momentum with the business. There are lots of referral partners on board, and I can really see the potential of how the business can grow. The next step is to free up some of my time by bringing on another person to support with admin and managing the claims. When the first trading year has ended on such a high, you know that year two will be even better!”