FEBRUARY 2023, OSCAR Pet Foods has won the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.

Working with over 6,000 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.

With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service. 

Richard Martin – Managing Director, OSCAR Pet Foods  commented: “We’re delighted to receive a Gold Trusted Service Award from Feefo. Keeping our customers and their pets happy is our priority. So the fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award also recognises just how hard our Franchise Network and Customer Centre have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter 2023, we will continue to listen, understand and deliver what our customers want. We are committed to promoting the health and welfare of family pets, and delivering exceptional customer care.”

Congratulating OSCAR Pet Foods on winning this year’s award, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses, so I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.

“The Trusted Service Awards have always been about recognising companies, like OSCAR Pet Foods, that go above and beyond the norm to deliver a great service and receive great feedback delighted customers in return. I look forward to seeing what OSCAR and our other customers achieve next year.”