Surface Medic Frequently Asked Questions

22 September 2017

With Franchise Recruitment Manager, Rebecca Diamond

Prospective franchisees often have plenty of questions to ask when researching a franchise opportunity, in order to get a good feel for the business it important to ask the right questions, research thoroughly and take time before making the big leap into self-employment.

Rebecca Diamond, Surface Medic Franchise Recruitment Manager shares with you her most frequently asked questions at Surface Medic.

Who are Surface Medic?

Surface Medic is part of the Service Solutions Group, a leading multi-faceted insurance supply-chain partner company providing an integrated solution for the management of property damage insurance claims across the UK and Ireland.

Surface Medic franchisees are repair specialists who can restore almost any internal or external hard surface, we have ultra-modern invisible repair techniques using highly advanced compounds, polymers and fillers which we then paint to perfectly match a surrounding area, even if that area is stone, glass, grained or shaded, inside or out. Surface Medic's repairs are permanent, invisible and in most cases completed within a few hours.

When a surface has been damaged often the only choice many people (and businesses) have is to replace, this means dealing with a lot of hassle, multiple tradesmen and ultimately a lot of money. This allows us to work within a booming untapped marketplace. Surface repair was almost unheard of 5 years ago, but now at a time when companies and householders are under increasing pressure to reduce costs, the demand for the cost effective repair and re-surfacing solutions is inevitably growing. What’s exciting is this unique market sector is also readily accepted by insurance companies.

The wow factor is an everyday experience for Surface Medic franchisees. Customers are genuinely astonished at what they can do for them.

Why does Surface Medic Franchise its business?

For Surface Medic, franchising is the fastest route to expansion and brand growth. By recruiting carefully selected franchisees, each territory is then operated by highly motivated owners and the franchisees reap the benefits of their own hard work, we believe that a local owner with local roots and a personal financial stake in the company, will out-perform a salaried manager every single time.

The franchising route allows Surface Medic to quickly gain a national footprint without the complexities involved in trying to rapidly create a national multi-van operation.

Am I suitable for Surface Medic?

Choosing the right franchisees to fit into the Surface Medic family is a key factor in our success, we work collaboratively with franchisees and grow together.

We have a rigorous recruitment processes in place to make sure you are right for Surface Medic and we are right for you, we encourage candidates to speak to  franchisees to  whilst undergoing  research during the recruitment phase, this allows candidates to hear first-hand what’s really required to build a successful franchise business

At Surface Medic, typically we look for the following key attributes:



People Skills

Work Ethic

What training will I receive?

The training we provide at Surface Medic is without a doubt one of the most important aspects of the franchise package. Learning how to perfect your craft is crucial to the success of the business.

Repair experience is not always needed, as long as you can be hardworking, have a keen eye for detail and enjoy working with your hands, we can teach you the rest. Carrying out restoration work on damaged surfaces is an art form and as part of our training we will ensure that you are equipped with the knowledge, skills and tools you’ll need to carry out any job that you encounter.

Before taking the leap, we recommend prospective franchisees visit our training centre, see a trading Surface Medic business in operation and meet some new franchisees. Candidates who visit the training centre also have the opportunity to meet our surface repair expert, Gary Nicholls, Gary is a pioneer in cosmetic repair….you will literally never meet anyone more passionate about repairs than Gary! The franchisees lean on our technical experts as mentors during the early days.

How much is the franchise?

The Surface Medic investment level is sat at £25,000 much lower for a high end income opportunity, you will also enjoy a four week training course with a luxury hotel stay, there are tangible assets and an exclusive post coded territory, equipment, clothing, marketing materials and much much more.

How much can I earn?

As a business owner the rewards are uncapped and earnings levels as well as lifestyle choices are within your control, however like any business, your success will always be dependent on your individual input and commitment. Going into business is exciting and a dream for many people, but for those that can follow our time proven systems a Surface Medic franchise offers a very attractive route

With access to our blueprints we hope every franchisee to turnover minimum £70,000 with a just one van operation. You don’t need to be an exceptional salesperson either, we’ll provide you with the support and guidance you need to acquire new business and help you grow. All you need to do is be consistent, hardworking and reliable, we’ll teach you the rest.

Will I be supported?

Surface Medic provide a life-time amount of support to our franchisees. If that means you’d like to shadow an existing franchisee to continue learning or want more support in helping to develop your business then we are more than happy to work with you. We’ll also provide practical assistance during your first few months of trading with promotional material, social media support and mentoring from qualified and experienced internal consultants.

On an ongoing basis our head office team will handle calls from all our centrally deployed jobs. We will also promote your business on our website. We have a professional franchise team at our head office, the support staff are available all year round. We like to think of ourselves as a family because as we continue to grow, our franchisees grow with us.

What kind of funding is available?

Due to the safer nature of franchising, banks are often happy to lend up to 70% of the total investment (dependent on your personal circumstances).

Starting a business can be a daunting time, especially if you have never been self-employed before, Surface Medic have this all covered for you, whether it’s writing a business plan, leasing a vehicle, setting up a Limited company or securing funding, Surface Medic have all the contacts and support you need, if you are interested in finding out how much money you are able to borrow, we can help.

How do I find out more?

If you are ready to find out more, feel free to contact me to talk through any questions. Alternatively why not come along and meet the team at Surface Medic Head Office, have the opportunity to speak to our franchisees and even see repairs for yourself.

Interested in finding out more? Contact franchise