A fantastic opportunity has come along for someone to buy a fully operational, profitable commercial cleaning franchise in Bradford.
Established in 1996, ServiceMaster Contract Services Bradford (SMCSB) have earned a reputation within the Bradford business community for delivering high quality commercial and office cleaning services. Customers appreciate the strong brand name of ServiceMaster Clean both locally and nationally across the UK, and they regularly give SMCSB high service ratings and testimonials. Their average approval rating is over 88% and they have received numerous service awards from the main ServiceMaster franchise including Awards of Service Excellence and North Star Awards for NPS Scores, which is based on positive online reviews. It's hard to imagine a stronger foundation from which one could begin!
SMCSB is a professionally run contract cleaning business that provides a personal and responsive service to loyal customers. From its commercial business premises in Mirfield, it's conveniently located to serve a wide range of businesses including offices, manufacturing, engineering, laboratories, law firms and a commercial radio station.
The client list consists of small to medium-sized businesses. SMCSB is not reliant on large customers. The largest customer has 8.5% of Gross Sales.
The business is run by a General Manager, an area Supervisor, part-time Bookkeeper and part-time Quality Control Manager and Trainee Supervisor.
Many of the customers at SMCSB have retained their commercial cleaning services for over 10 years. Last year, one local customer celebrated 21 years with the same cleaner. Brand awareness is very strong both on and offline and it has a prominently high position on Google searches for its main search items including positive Google Reviews. Recently they have used Bark.com as a useful online platform to gain new small and medium sized customers.
During the recruitment process ServiceMaster Bradford take great care and attention in selecting the best cleaners. The qualities they look for include consistency, attentiveness, honesty, pride, discretion and timekeeping. References are always taken up. SMCSB take pride in ensuring the welfare of their workforce and this is reflected in their low rates of labour turnover, which are below 35% per annum, compared to the National average of 74% (source – ONS 2019). This all comes with the backing and support of an internationally renowned cleaning franchise.
According to PwC, in 2019 Bradford was recognised as the most improved city for Good Growth for City Index in the UK.
For an ambitious owner the opportunity is there to implement a marketing programme to increase sales and build a substantial contract cleaning business. Across the ServiceMaster Clean Contract Services network of 40+ franchisees, the average turnover is £850,000. ServiceMaster Bradford has the potential to increase turnover to this figure and beyond!
