Listed by:
This business was founded in 1979 by the Vendor with a generous combination of innovative insight and entrepreneurial spirit. The business has grown to become a significant enterprise with a countrywide reputation among independent and large high street retailers for the quality of its products and service, its honesty and reliability.
The business supplies a comprehensive range of T-shits and other fashion accessories, mainly catering for the RASTA market. The business also custom makes T-Shirts, some own brand designs plus Gothic and biker wear. All clothing products cover every level of affordability; high premium and economy, many with uniquely designed features that create a clear difference between this business’s products and competitor’s but each designed to meet the retail customer’s needs for productivity, delivery and quality.
Equipment:
The business is fully computerised using sage for accounts and invoicing.
Customer Service:
The business manages several hundred customers ranging from the large high street discount multiples to smaller independent retailers and has the systems, processes and people to ensure that both productivity and customers’ orders are satisfied. The most important aspects of customer management and satisfaction considered by the business is honesty from which comes customer confidence and speed of supply, which combined are responsible for the business retaining many customers and the reputation for which has led to the acquisition of new customers.
Customer liaison personnel, who act as the link between customer orders, concerns and requirements and the business’s storage and supply capacity, thus ensuring that there is a balance of priorities between the customer and the business, manage the effectiveness of customer delivery.
Key Strengths:
The business is an autonomous organisation where the business owners have, over time developed and nurtured an operational team capable of overseeing business operations effectively, reducing the need for constant or daily input from the vendors. This has resulted in customer relations founded on a history of trading satisfaction and the reputation of the business’s two brands, not contingent upon the continuing presence of the vendor.
The business is well established and profitable, with a strong, large and growing customer base managed by a comprehensive and sophisticated blend of management expertise and technology. The business retains a high level of repeat business, particularly among a number of customers returning on a regular basis.
The company has earned an outstanding reputation for its honesty, service, reliability, efficient job completions, excellent quality work, ability to deliver multiple product orders, cost control and highly skilled, experienced staff. All of which is driven by the strong culture of innovation within the business.
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